This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code. We can do this by viewing your update history. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings . Tap or click Change PC settings , and then Update and recovery . Tap or click View your update history . View failed update error code. Please post here with your error code, so that the Community can try to help guide you appropriately.

How can we get any help from Microsoft with this Windows problem ????

error code 80070002. C:>net helpmsg 2 The system cannot find the file specified.

Every time i use my Laptop currently when i go to shut it down it wants to do updates, fails them and reverts back. I am getting error code 80070002. There seem to be a few of these updates failing this way. It's getting frustrating as it happens every time i use my Laptop. Can anyone assist in getting this fixed? Many thanks in advance

I dont use VPN client.. Got 5 PC's (Win 8.1/Win 7.0) Happens for that all PC are getting rollback with patches. Microsoft has screwed this up big time..

Error: 0x80240021 0x80240021 -2145124319 WU_E_TIME_OUT Operation did not complete because it timed out. Looks like a connectivity problem. Is your firewall blocking WU? I suppose you could try using the /LimitAccess switch to try to change your symptom that way. E.g. then you would at least know what file CBS thought that it needed to retrieve from the server that didn't seem good enough from what you already had. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log Unfortunately I doubt that either DISM.log or CBS.log will help you understand what is happening here. That's why I would be using ProcMon to supplement both. Good luck Robert

Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
Tap or click Change PC settings, and then Update and recovery.
Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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998 answers

Anonymous

2015-05-16T18:40:12+00:00

How can we get any help from Microsoft with this Windows problem ????
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Anonymous

2015-05-16T17:40:30+00:00

error code 80070002.

C:>net helpmsg 2 The system cannot find the file specified.
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Anonymous

2015-05-16T14:09:24+00:00

Every time i use my Laptop currently when i go to shut it down it wants to do updates, fails them and reverts back. I am getting error code 80070002. There seem to be a few of these updates failing this way. It's getting frustrating as it happens every time i use my Laptop. Can anyone assist in getting this fixed?

Many thanks in advance
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Anonymous

2015-05-16T09:26:46+00:00

I dont use VPN client..

Got 5 PC's (Win 8.1/Win 7.0) Happens for that all PC are getting rollback with patches.

Microsoft has screwed this up big time..
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Anonymous

2015-05-15T18:11:08+00:00

Error: 0x80240021

0x80240021 -2145124319 WU_E_TIME_OUT Operation did not complete because it timed out.

Looks like a connectivity problem. Is your firewall blocking WU? I suppose you could try using the /LimitAccess switch to try to change your symptom that way. E.g. then you would at least know what file CBS thought that it needed to retrieve from the server that didn't seem good enough from what you already had.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Unfortunately I doubt that either DISM.log or CBS.log will help you understand what is happening here. That's why I would be using ProcMon to supplement both.

Good luck

Robert
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