Error: We couldn’t complete the updates, Undoing changes. Don’t turn off your computer.

Anonymous
2014-05-14T19:34:39+00:00

This error may appear anytime a Windows Update fails. To investigate possible solutions, we need to start with the specific error code.

We can do this by viewing your update history.

  1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
  2. Tap or click Change PC settings, and then Update and recovery.
  3. Tap or click View your update history.

View failed update error code.

Please post here with your error code, so that the Community can try to help guide you appropriately.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-05-14T20:25:51+00:00

    Sahil .It finished ! This is what I got - any views ?

    Microsoft Windows [Version 6.3.9600]

    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>DISM.exe /Online /Cleanup-image /Scanhealth

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.17031

    Image Version: 6.3.9600.17031

    [==========================100.0%==========================]

    The component store is repairable.

    The operation completed successfully.

    C:\Windows\system32>DISM.exe /Online /Cleanup-image /Restorhealth

    Deployment Image Servicing and Management tool

    Version: 6.3.9600.17031

    Image Version: 6.3.9600.17031

    Error: 87

    The restorhealth option is not recognized in this context.

    For more information, refer to the help.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>hhhhh

    'hhhhh' is not recognized as an internal or external command,

    operable program or batch file.

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

    C:\Windows\system32>

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  2. Anonymous
    2015-05-14T20:17:01+00:00

    Sahil

    I tried the first prompt  and the result was 20%. I have been sitting here watching this for half an hour now, with the cursor flicking and unable to put the Restore health prompt in. Should I just simply close the window; open it again and put in Restore health ?

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  3. Anonymous
    2015-05-14T20:00:15+00:00

    Susan. I put the Scanhealth command in (with spaces) and it has been showing 20 % for sometime now. It will not of course allow me to put the Restorehealth command in.

    Unless you know something different, it doesn't look as though it is going to move from 20% or allow me to enter anything else.

    Perhaps I'm just frustrated at wasting a half day on this. It has been going for 20 mins now and no change. Do you expect it to take this long ?

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  4. Anonymous
    2015-05-14T19:47:03+00:00

    @Susan Bradley, if you have any influence with Microsoft, could you get them to create a Fixit wizard that not only goes through the basic steps but also helps Microsoft narrow down what the various problems are?  I have made this suggestion to the Global Escalation Team and also written to my local Microsoft but never heard back.

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  5. Anonymous
    2015-05-14T19:40:05+00:00

    No, on reflection I don't think so, although to be fair even looking at it now, it's not that clear an expectation !

    I'll try one more time

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