8.1 install error 0xC1900101-0x40019 and 0x80070652

At the beginning of the debacle I am not sure what the driver version was.  I can only assume it was the original driver to the machine.  I do not recall ever updating the driver since I bought the laptop.  It was not until my original successful upgrade to 8.1 that I received an optional update to the driver.

It was after the refresh that I contacted Intel about the driver and possible update.  Due to the failure of the driver update I am a bit hesitant to install any graphics driver through windows update, which unfortunately is the only way to do it on this HP machine, since HP customizes the updates and will not allow me to update from the Intel website.  Interesting though I am able to update wireless adapter and bluetooth driver from the Intel site with no problem.

The current driver, which is where it reverted to after the refresh is version 9.18.10.3234 Intel HD Graphics 4400.  The version Intel suggests I update to, and the version HP says is not good for my laptop is version 15.33.8.64.3345 (10.18.10.3345).

Since the refresh I have had no problems with the reverted graphics driver.  An update does appear in windows update for the driver but I do not want to update since last time I did , my display was disabled and had to refresh, which would not be so bad if I did not have to reinstall every program on my computer.

Relay behavior when you install previous intel display drivers (would be great if you could post current and the prev driver versions you plan to install) and attempt 8.1 upgrade from 8.0.

Suggest posting driver versions prior to 8.1 upgrade attempt.

Hi All

Just to throw my two cents in on this discussion (which probably will not help at all).  I am on an HP m6 sleekbook, which is not even a year old yet.

I bought the machine with 8 and successfully "upgraded" to 8.1 when the update became available.  I was running 8.1 with no problems.  In performing regular updates through Windows Update I chose to install an optional Intel driver update.  The install never finished and disabled my display.  Neither Intel, HP or Microsoft were of help.  The amusing part was that Intel blamed HP for taking their update and customizing it for their machines, thus attempting to remove blame from themselves.  HP blamed Intel for making driver updates not compatible with their machines thus the need for customization.  And Microsoft just shakes their heads.  The amusing thing to me is that there is an update for my Intel driver available on the Intel site but I am not allowed access to it because HP will not let me do it, and there is no known override.  Anyway, back to the problem at hand.  Getting no help from anyone I had to perform a system refresh in order to save my files, which as most of you probably know, reverts the machine back to factory settings, and in my case, back to Windows 8.  So I immediately tried to upgrade back to 8.1, no success after about 5 tries on my own.  I turned to Microsoft and HP, allowing a total of four tech to remotely mess with my machine, and all with the same result, no upgrade.  Every time the install attempts I get through set up, restart, getting devices ready, restart, dead display with the machine still working for about 30 minutes, then it stalls completely, I manually restart, I get attempting to recover installation, restart, dead display, I manually restart, restoring previous version of windows, restart, windows 8 is back and I get the good ole error message that this thread is named for.  EVERY STINKING TIME!

I have tried multiple versions of ideas that I have found.  I have tried about 97% of what is described on 17 pages of this discussion.  And in many cases tried multiple times.  All with the same result.  In my situation I can only assume the problem lies in the graphics driver since that is where my problems started.  And based on what I have seen in this discussion that appears to be the main culprit and the reason for the second half of the error message.

So my question to the Microsoft moderator and techs is this:  Why has there not been a noted fix for this issue since, based on this discussion, the issue is several months old?  You get paid a ridiculous amount of money to fix these issues so just do your job instead of making us do it for you.

And now I am just venting.  Why is it that the update is only free if you do it through the Windows Store, which is a joke in the first place.  I found a thread that would allow me to manually download the update and install it, if I have a product key.  Common sense would dictate that by purchasing a laptop with Windows 8, that I would have access to the product key for a product that I paid for.  But no.  Microsoft is no longer allowing those that purchase the product any access to the product key.  AS it was explained to me the product key is digitally inscribed within the motherboard and none, not even the owner of the product can gain access to it.  SO I am then told that the only way to manually install an upgrade is to pay for a disk which gives me a product key.  Can anyone explain the logic in this?  I buy a machine with Windows 8 for near $1000 dollars, but I have to spend more money to get access to what I have already bought?  If the update is going to be free, and then there are obvious technical problems that are solely on the manufacturer, why do I have to pay to fix your problem?  This is not moral, ethical business practice.  It is your responsibility to fix the problem at no cost to the ones that have already paid for the product.  That would be like making someone that has purchased a car pay for the repairs when a company announces a recall.  You will not see that ever from the auto industry because it is not moral, ethical business practice.

MICROSOFT...GET IT TOGETHER AND FIX YOUR PROBLEM.

I'm done.  Have a great day with Windows 8.

Any straight solution.... facing same problem . How to get rid of this ? Help!

what if : the system have pre-installed windows 8.0. Installing from third party (ISO) required product key. How to solve it?