10/8/2013 Windows Update has Jacked my PC

Anonymous
2013-10-10T08:36:59+00:00

On 10/9/2013...yesterday...I installed the large Windows Update for October.   During the reboot phase, my computer Blue Screened.  First time that has ever happened to me in 20 years with a Windows Update.  So I had to force shutdown and start the pc.   Booted up again normally..blue screen.  Tried again in Safe Mode and it appeared to finish finally.

So that is an issue of itself.  However, the Windows Update appears to have caused me some serious problems this past day.   My computer constantly freezes after some duration of usage, no matter what I'm doing.   (What I mean by "freeze" is "crash", but not BSOD...just can't do anything, even at-tab or alt-cntl-delete)  PC crashed/froze 4-5 times after the update and now.

This is the first major issue I've ever had with a WU and I've no clue what to do.  I did some Googling and there does appear to a lot of people having problems with this update and some mention of KB...2330, although I've no clue if that specific update is my problem or not.

Help would be appreciated.

(On a sidenote, I find this whole "community support" tool to not be very user-friendly at all and cumbersome.  For one , the sort feature just flat does not work)

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2013-10-16T21:50:28+00:00

    Do you see any .dmp files on your system?  If so can you put them in dropbox and email them to susan-at-msmvps.com (change the -at- to @)?

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  2. Anonymous
    2013-10-16T21:48:03+00:00

    Thank you!

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  3. Anonymous
    2013-10-16T21:47:54+00:00

    For sure - http://support.microsoft.com/default.aspx?scid=kb;en-us;2862330 that one is and you can tell MS knows it as they are throttling it and it's unchecked in Windows update and not being pushed out.  I will forward on your comments.

    I can assure you they are working on this and Windows Sustained Engineering has been reaching out to me to get samples and cases as best as I can - so if you are opening support cases please post the numbers up here so we can make sure that Windows Sustained Engineering team can track them.

    Thank you to everyone helping to get these investigated.

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  4. Anonymous
    2013-10-16T21:17:41+00:00

    Rob-- thanks for the list. I've had to reinstall after the updates but some of these guys are getting through, BSOD, then having to reinstall and see which ones are OK to update.

    MICROSOFT get these problem updates off the the website. You know they're an issue. You're causing a lot of down time, wasted opportunities, and lots of bad publicity by not taking care of this already. You've had a week and if you can't fix this issue and if you can't, then why are you in the business? Stop everything else until you can make it safe for us to use you again.

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  5. Anonymous
    2013-10-16T20:16:33+00:00

    I worked with Microsoft today and open the following trouble ticket -

    Microsoft Trouble Ticket: 1220443323

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