10/8/2013 Windows Update has Jacked my PC

Anonymous
2013-10-10T08:36:59+00:00

On 10/9/2013...yesterday...I installed the large Windows Update for October.   During the reboot phase, my computer Blue Screened.  First time that has ever happened to me in 20 years with a Windows Update.  So I had to force shutdown and start the pc.   Booted up again normally..blue screen.  Tried again in Safe Mode and it appeared to finish finally.

So that is an issue of itself.  However, the Windows Update appears to have caused me some serious problems this past day.   My computer constantly freezes after some duration of usage, no matter what I'm doing.   (What I mean by "freeze" is "crash", but not BSOD...just can't do anything, even at-tab or alt-cntl-delete)  PC crashed/froze 4-5 times after the update and now.

This is the first major issue I've ever had with a WU and I've no clue what to do.  I did some Googling and there does appear to a lot of people having problems with this update and some mention of KB...2330, although I've no clue if that specific update is my problem or not.

Help would be appreciated.

(On a sidenote, I find this whole "community support" tool to not be very user-friendly at all and cumbersome.  For one , the sort feature just flat does not work)

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-04-28T10:53:29+00:00

    Hi Bob,

    I've posted this a few times now, but so far, no response.

    Just wondered if you'd had anymore news on the update problems?

    Could someone please respond to this query?

    I need to install some updates but until I know which ones to ignore I cannot do it.My OS is Windows 7 SP1 64 bit.

    Since having the BSOD back in Sept/Oct 2013, which required a complete reinstall ( I do not agree with this action unless it is the last resort), I have been watching the Forum to see if the following updates are now safe to install:-

    KB2847311

    KB2855844

    KB2862330

    KB2862335

    KB2864058

    KB2864202

    KB2868038

    KB2876284

    KB2883150

    KB2884256

    I gather that :-

    KB2864202, KB2862330  and KB2862335 are still not resolved?

    I would very much appreciate any help with these updates.

    They are all unticked in my updates and will stay that way until I have confirmation that they are all safe.

    Kindest regards,

    Brenda

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  2. Anonymous
    2014-04-18T10:14:58+00:00

    Could someone please respond to this query?

    I need to install some updates but until I know which ones to ignore I cannot do it.My OS is Windows 7 SP1 64 bit.

    Since having the BSOD back in Sept/Oct 2013, which required a complete reinstall ( I do not agree with this action unless it is the last resort), I have been watching the Forum to see if the following updates are now safe to install:-

    KB2847311

    KB2855844

    KB2862330

    KB2862335

    KB2864058

    KB2864202

    KB2868038

    KB2876284

    KB2883150

    KB2884256

    I gather that :-

    KB2864202, KB2862330  and KB2862335 are still not resolved?

    I would very much appreciate any help with these updates.

    They are all unticked in my updates and will stay that way until I have confirmation that they are all safe.

    Kindest regards,

    Brenda

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  3. Anonymous
    2014-01-15T22:48:22+00:00

    May I open a support case for you, as obviously it wasn't fixed.  it won't be resolved unless we open support cases and get log files.

    Email me at susan-at-msmvps.com (change the -at- to @)

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  4. Anonymous
    2014-01-15T22:42:56+00:00

    I'm the original OP of this thread.  I had uninstalled KB2862330 after creating this thread and have had no issues since.

    It appears that yesterday, MS tried to rerelease update KB2862330 again.  I read the notes first and they indicated some fix or update was applied to KB2862330, which I assume was to address the issue with its original failure.

    Well, the exact same bluescreen crash occurred during the restart/install process.

    I have once again uninstalled KB2862330 and I'm at a loss as to whether this will be resolved.

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  5. Anonymous
    2014-01-13T16:55:57+00:00

    That KB doesn't have a past history of failing.  I would recommend calling 1-800-Microsoft, state that you have a problem with securty bulletin, you know it's a free support case and get a case set up.

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