Why won't my Dell Venue 8 Pro Windows Tablet turn on?

Anonymous
2014-02-04T17:06:49+00:00

I was using my new Dell Venue 8 Pro Windows tablet with 32 GB (I got it this Christmas) when all of a sudden the screen went blank and turned this almost black color, with a slight glow to it. I tried turning it back on, pressing the power button and the Windows button, but it refused to respond. I plugged it into the charger and let it charge overnight, no change whatsoever. The screen still had a slight glow to it and it stayed blank no matter which buttons I pressed. I've tried unplugging it and plugging it in again, no response. The only thing that happens when I plug it into the charger is that the white battery light comes on. I tried plugging it into the computer, no difference. I had been sorting through eBooks in my virtual library on my tablet when the screen went blank on me, could this be a factor? Honestly, I have no idea what the cause for this odd behavior is, if anybody has some hints or ideas as to this problem, please respond to my question. I'm really at my wit's end! Thank you in advance, graceSGZ

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-02-05T22:23:50+00:00

Ok, so I searched up a bunch of help articles on the Microsoft site and the Dell site, and I found an online manual for my tablet. I finally got it to turn on by pressing and holding the power button for ten seconds and then another ten seconds. Based on my research, I'm guessing that somehow I managed to shut off the screen on my tablet without turning the tablet itself off, and that I shut it down. Because when I got it to turn back on, it was like I had shut it down, where I had to sign in and everything. Whatever the cause, I'm glad I fixed it, and I hope that if anybody else has this same problem,  my question and how I fixed it will help them too. 

UPDATE: If you're still having trouble, you can try scrolling through the comments; I have posted more detailed instructions in one of the comments. :)

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  1. Anonymous
    2014-08-23T11:00:18+00:00

    thank you.  I had that problem too.

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  2. Anonymous
    2014-08-21T14:45:30+00:00

    I am sorry you are experiencing this, as I've own my Venue 8 Pro for about six months now and only experienced this issue when I first bought it.

    I would suggest upgrading the BIOS to the latest dell has via their Dell support software built into the tablet, or downloading directly from Dell support.

    Ever since I upgraded from the stock BIOS version, I haven't run into this issue again. Pair that with Windows updates, and it's been humming along great.

    I hope this helps!

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  3. Anonymous
    2014-08-21T14:37:37+00:00

    I had my Venue 8 Pro for a while now ( 1 month since it's been released) and I had this issue since day 1, always had to do 10 sec power down. Called Dell, Microsoft - basically it's not a hardware issue. It's a software issue which Microsoft doesn't want to resolve because they are finger pointing to Dell, Dell finger pointing to Microsoft. Anyway, for all this months i didn't find any perm. fix for this problem but 10 sec power-off. So, here we are - great tablet with a very nasty bug. It was kind of embarrassing when I went for an interview and right when I took my tablet out to show my portfolio this thing happened... yeah... Great job Dell/Microsoft (sarcasm)

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  4. Anonymous
    2014-08-14T19:25:00+00:00

    Thank you for just saving my life haha!

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