Error Code 0x80072efd in Windows 8.1 Store.

Anonymous
2013-11-14T15:58:32+00:00

Hey there,

Whenever I open the store, i get and error coded 0x80072efd, saying that 'We weren't able to connect to the store. This might have happened because the server problem or the network connection might have timed out.' Please help me out here. Note that i updated my factory installed windows 8 by downloading the win 8.1 pro from MS Store. Also my other apps are working fine and able to connect to the internet and I checked my firewall and Store is allowed in the 'Allow apps' option of Firewall config.

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-12-23T04:56:11+00:00

Hi Nayan,

Sorry for the late reply.

Check if proxy connection is enabled. If yes, then disable the proxy connection and check the status.

Follow the steps to disable proxy:

a. Open Internet Explorer.

b. Click Tools and then click Internet Options.

c. Click on the Connections tab.

d. Click on the LAN Settings button.

e. Then uncheck the option Use a proxy server for your LAN.

f. Click Apply.

If that does not help, Microsoft has come up with a little tool. You can download the Microsoft Account Troublefooter from here:

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Hope this helps.

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  1. Anonymous
    2014-02-27T13:58:43+00:00

    I have checked the proxy settings many times, it has not been enabled.

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  2. Anonymous
    2014-02-26T20:22:25+00:00

    turn OFF the proxy server

    go to settings

    choose "change pc settings"

    choose "network"

    go to "manual proxy setup"

    use proxy server -> off

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  3. Anonymous
    2014-02-16T20:09:04+00:00

    I have tried all the proposed solutions and am still getting the same error. When i use the trouble footer it comes up with these 2 problems.

    All settings sync incomplete : not fixed

    Rootcauses found and created logs: detected.

    The original error message (0x80072efd) comes up whenever i try to instal anything from the windows store.

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  4. Anonymous
    2014-02-16T01:11:16+00:00

    I was able to run the store in Windows 8.0 for months without a problem, then for no reason all metro apps stopped working. I have tried so many things now, a system refresh did fix the problem but the problem returned after a couple of hours.

    I came across a post that mentioned an issue with multiple network ports which seemed relevant so I did a few things including disabling one of the ports.  The Windows store appeared to work again after a reboot and allowed me to install Windows 8.1 and to update all the apps, unfortunately the problem has returned.

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