Error Code 80073712 Windows update Win 8.1 x64

Anonymous
2014-04-16T19:45:03+00:00

Ok so here are the system specs

After the last update and restart. I am unable to use Windows update.

I have tried the troubleshooting steps but the problem still exists.

SFC returns no problem at all.

Problem occurring for updates KB2936068 and KB2919355

Using their standalone installer isn't working either.

--------- | --------- | --------------- | -------------------

Package Identity

          | State     | Release Type    | Install Time

--------- | --------- | --------------- | -------------------

Microsoft-Windows-CameraCodec-Package~31bf3856ad364e35~amd64~~6.3.9600.16453

          | Installed | Update          | 11-12-2013 01:33:PM

Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-GB~6.3.9

600.16384 | Installed | Language Pack   | 30-09-2013 03:56:AM

Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384

          | Installed | Foundation      | 22-08-2013 02:46:PM

Package_for_KB2843630~31bf3856ad364e35~amd64~~6.3.3.0

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2862152~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2868626~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2876331~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 23-11-2013 08:02:PM

Package_for_KB2883200~31bf3856ad364e35~amd64~~6.3.1.18

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2884101~31bf3856ad364e35~amd64~~6.3.1.9

          | Installed | Update          | 27-10-2013 11:10:PM

Package_for_KB2884846~31bf3856ad364e35~amd64~~6.3.1.4

          | Installed | Update          | 27-10-2013 11:10:PM

Package_for_KB2887595~31bf3856ad364e35~amd64~~6.3.2.0

          | Installed | Update          | 23-11-2013 08:02:PM

Package_for_KB2889543~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 28-10-2013 04:32:AM

Package_for_KB2892074~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 11-12-2013 01:33:PM

Package_for_KB2893294~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 14-12-2013 01:38:PM

Package_for_KB2894029~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2894179~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 30-09-2013 04:25:AM

Package_for_KB2894853~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2898514~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 23-11-2013 08:02:PM

Package_for_KB2898868~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2898871~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2900986~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 13-11-2013 09:41:PM

Package_for_KB2901125~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2901128~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2902892~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 01-11-2013 07:45:PM

Package_for_KB2903939~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 18-12-2013 08:08:PM

Package_for_KB2904266~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 11-12-2013 01:33:PM

Package_for_KB2904440~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 28-01-2014 11:26:PM

Package_for_KB2908816~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2909210~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2909569~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 11-12-2013 01:32:PM

Package_for_KB2909921~31bf3856ad364e35~amd64~~6.3.1.5

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2911106~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Update          | 24-02-2014 12:03:PM

Package_for_KB2912390~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2913152~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 11-12-2013 01:33:PM

Package_for_KB2913270~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 18-01-2014 07:54:PM

Package_for_KB2913760~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2916036~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 15-02-2014 10:59:PM

Package_for_KB2917929~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2917993~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 18-01-2014 07:54:PM

Package_for_KB2919394~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Update          | 29-03-2014 08:17:PM

Package_for_KB2919442~31bf3856ad364e35~amd64~~6.3.1.8

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2919907~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2922229~31bf3856ad364e35~amd64~~6.3.1.3

          | Installed | Security Update | 10-04-2014 12:42:PM

Package_for_KB2923300~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2923528~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2923768~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 15-02-2014 10:59:PM

Package_for_KB2925418~31bf3856ad364e35~amd64~~6.3.1.4

          | Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2928680~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2929961~31bf3856ad364e35~amd64~~6.3.1.2

          | Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2930275~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Security Update | 17-03-2014 07:41:PM

Package_for_KB2934802~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 24-02-2014 12:03:PM

Package_for_KB2938527~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 17-03-2014 07:41:PM

Package_for_KB2939087~31bf3856ad364e35~amd64~~6.3.1.1

          | Installed | Update          | 10-04-2014 12:42:PM

Package_for_KB2942844~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 10-04-2014 12:42:PM

Package_for_KB976002~31bf3856ad364e35~amd64~~6.3.1.0

          | Installed | Update          | 06-12-2013 12:17:AM

The operation completed successfully.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-06-15T08:31:47+00:00

Hi Jaxx,

Microsoft has issued a fix for your error: http://support.microsoft.com/kb/2969339

After you install it, the rest of the updates should download automatically.

Was this answer helpful?

1 person found this answer helpful.
0 comments

95 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-05-07T22:41:36+00:00

      No idea what I should look for in the Analyse results.

    I was just thinking that it might be another way that corruption would be reported.  If it's clean then I would suspect that the other reports of corruption are bogus.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-05-07T19:45:48+00:00

    2014-05-07 11:01:46, Error                 DISM   DISM Package Manager: PID=5560 TID=4088 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80240021)

    2014-05-07 13:30:50, Error                 CSI    0000064d@2014/5/7:12:30:50.973 (F) base\wcp\componentstore\deltastore.cpp(2480): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::EnsureComponentFullyPresent expression: (null)

    [gle=0x80004005]

    What's the context?  E.g. was that a manual execution of dism /cleanup-image  or something that a failed install might have tried as a recovery procedure?

    Obviously, by the timestamps, the DISM and CBS log entries being examined are unrelated, so again, what was the context?  

    You could use other higher level logs such as  ReportingEvents.log  or  WindowsUpdate.log  or an install log to clarify.   For best results from future tests I would use ProcMon to both correlate and supplement all the diagnostic sources that you have.

    However, if we would believe the CBS.log clues "STATUS_SXS_COMPONENT_STORE_CORRUPT" and "EnsureComponentFullyPresent"  instead of trying something that might be destructive and create a worse problem, e.g. RestoreHealth, how about first trying some of the diagnostic procedures that DISM allows?

    Ref:

    http://technet.microsoft.com/en-us/library/hh825265.aspx

    Use /CheckHealth to check whether the image has been flagged as corrupted by a failed process and whether the corruption can be repaired.

    Use /ScanHealth to scan the image for component store corruption. This operation will take several minutes.

    Use /AnalyzeComponentStore to create a report of the component store. For more information about the report and how to use the information provided in the report, see http://go.microsoft.com/fwlink/?LinkId=293367.

    I suspect those were just listed alphabetically.  FWIW that is the order that I would try them.

    Also, do you have an image backup to fall back to in case your experiments don't work but result in more irreversible corruption?

    HTH

    Robert

    Hi Robert,

      Sorry about the mismatched log entries, CheckHealth and ScanHealth are both happy and claim the store is repairable, but RestoreHealth then fails:

    The restore operation failed. Either the repair source was not found or the comp

    onent store cannot be repaired.

    Error: 0x800f081f

    DISM failed. No operation was performed.

      No idea what I should look for in the Analyse results.

     I think I have a USB stick somewhere around with a backup image,, lets hope I don't have to go there, and MS come up with something that works.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-05-07T19:33:12+00:00

    You're welcome, Bob.

    I'd advise you to create a System Image now which can be used to restore your machine to the way it is right now complete with all your personal data, apps, settings and of course, the infamous 8.1 Update.

    To create one, you need an external USB hard drive with at least 60GB of free space. If you haven't got one, then buy one with around 500GB of storage because unlike a Recovery drive, you can use the rest of the space for your own files, movies, photos etc.

    The system image creation process is very simple as follows.

    1. Right click the Start button and go to Control Panel. If you have the Category view, change it to "Small icons" via the link top right.
    2. Next, click "File History". In the bottom left hand corner of that, you'll see a link to "System image backup". Insert your external hard drive and then click that.
    3. Windows will detect it in the next menu and you'll get the option to include the EFI partition which you should accept.
    4. After that, the process to create the backup will begin and usually takes about 20 minutes.

    A system image differs from a Refresh or a Reset in that the computer will be restored to the state it was in when you created it. You can make subsequent backups in the same way and a new backup will overwrite the old one.

    Here's a screenshot of the link location.

    In the event you want to restore to the System Image, hit Windows key + i to open the Charms and click "Change PC Settings".

    Click Update and Recovery to go to the next menu and then click Recovery.

    The bottom of the three options called Advanced startup which I've ringed in red in tthe screenshot is the menu you want.

    When you click the "Restart now" button, the computer reboots to a light blue screen with a number of options on it. Click "Troubleshooting" to go to the next menu.

    Next, click "Advanced Startup" followed by "Restore to System Image".

    Type your Administrator password in the next screen after which the process is more or less automatic. You'll be asked to confirm you want to reformat at some point after which the System Image will be installed and you'll be back to where you are now.

    I went through this whole process myself a couple of weeks ago so I know how the procedure works.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-05-07T18:58:09+00:00

    Sorry, I meant KB....355, the bungled must have Win8.1Update.

    Was this answer helpful?

    0 comments