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I received a $25 promo code from Best Buy when I purchased my new HP laptop. After following the directions, I was able to redeem the $25 and my microsoft account shows a balance of $25. When I try purchase a game app from the Microsoft store, I get prompted to enter my credit card information and am not given the option to use the $25 in my account. I tried contacting Microsoft support several times. First I was told I had wrong site, even though it was a link from the game I tried to purchase. (Which is showing as a Microsoft product by the way.)
Finally I was given a number to call for the Microsoft store support. After scanning my machine to find the problem, I got a sales pitch for their IT service. Needless to say they can't fix the numerous problems they found with new brand new laptop unless I purchase at least a 1 year plan for $175. Seriously, I am expected to pay over $100 so I can use my $25 of store credit.
Can anyone please tell me what I need to do to fix it so I can use this money in my Microsoft account to buy the game I want from the Microsoft store? As of right now I am so turned off by the whole process which has taken up my entire evening, I'm ready to write off the money and move on. I don't really need the game apps anyway.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just received an XBOX gift card and had a similar issue (cannot purchase a game add-on using "account" money).
However, when I logged on XBOX as myself, found the same item in store and made the purchase on XBOX, it used the account balance first, as expected.
Prior to purchase I did check in the account settings on XBOX that I could see the account balance > 0.
HTH,
Boris.
Hi,
I would suggest you to contact Microsoft Store support for better assistance:
**http://www.microsoftstore.com/store/msusa/en\_US/DisplayHelpContactUsPage/**
Hope this information helps. If you need further assistance with Windows, let us know and will be glad to help.
I contacted the microsoft store via the above link and by phone. I was put in a never ending loop of transferred calls with people who barely spoke english and were unable to resolve the issue.
Your link is a joke. Where in that link does it explain about redeeming the money accumulated in MS account? Do you guys even bother to check what it has before posting it here? Really!
I don't see an option for using the money accumulated in MS account to buy games in Xbox.com. There is no option to use the money in Xbox.com or Microsoftstore.com. Finding answer from MS is like finding the cause of the universe and you may find the answer for the later one.
I am at a point where I have just give up hopes on using it and waiting for it to expire. I am angry, but I guess that is what we will be left with when we shop at MS.
The funds on a Microsoft Account can only be used to purchase in the Xbox Live Marketplace or Windows App Store not to be confused with the Microsoft Online Store. It's for digital content only and will not apply to subscriptions like Xbox Live.
