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I received a $25 promo code from Best Buy when I purchased my new HP laptop. After following the directions, I was able to redeem the $25 and my microsoft account shows a balance of $25. When I try purchase a game app from the Microsoft store, I get prompted to enter my credit card information and am not given the option to use the $25 in my account. I tried contacting Microsoft support several times. First I was told I had wrong site, even though it was a link from the game I tried to purchase. (Which is showing as a Microsoft product by the way.)
Finally I was given a number to call for the Microsoft store support. After scanning my machine to find the problem, I got a sales pitch for their IT service. Needless to say they can't fix the numerous problems they found with new brand new laptop unless I purchase at least a 1 year plan for $175. Seriously, I am expected to pay over $100 so I can use my $25 of store credit.
Can anyone please tell me what I need to do to fix it so I can use this money in my Microsoft account to buy the game I want from the Microsoft store? As of right now I am so turned off by the whole process which has taken up my entire evening, I'm ready to write off the money and move on. I don't really need the game apps anyway.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just received an XBOX gift card and had a similar issue (cannot purchase a game add-on using "account" money).
However, when I logged on XBOX as myself, found the same item in store and made the purchase on XBOX, it used the account balance first, as expected.
Prior to purchase I did check in the account settings on XBOX that I could see the account balance > 0.
HTH,
Boris.
Hi,
I would suggest you to contact Microsoft Store support for better assistance:
**http://www.microsoftstore.com/store/msusa/en\_US/DisplayHelpContactUsPage/**
Hope this information helps. If you need further assistance with Windows, let us know and will be glad to help.
Most of these responses are automated using an algorithm that looks for specific words to identify the problem and provide customers with a general FAQ link since the assumption is that most issues can be solved by consulting frequently asked questions. (I used to work for apple online support, we did the same thing for years) Usually, you have to go directly to the platform store that the item is being purchased for (Xbox store, windows store, etc.) As these credits are only recognized, valid, and available through that specific platform. The Microsofr Online store wont have any record of the credit, as Xbox windows and Microsoft are all different subsections of the same company.
If you have the means. Fire up your xbox 360 and download the game or app there. Then since you have the license just redownload the file when you log onto your xbox one.
I went to the microsoft website to buy it and only my card info shows up it still wont allow me to use the microsoft card
