Sculpt Ergonomic Keyboard - Capital "C" not working.

Anonymous
2014-01-24T07:10:49+00:00

I have had this desktop set for about 4-6 months.

It works great. The only problem is that the letter "C" can not be capitalized with either the left or right shift key.

The only way that I can get a capital "C" is to use the CapsLock key, and then it will type a capital "C".

It does not appear to be a hardware issue, it almost acts like a software/firmware issue.

I am running Windows 7 Enterprise 64 bit version.

I have switched this keyboard to a different computer with the same symptoms.

I would love to hear your thoughts.

Thanks for your time.

Bill Wilson

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-03-21T13:04:51+00:00

Hi,

I had the same problem.

Neither updating the software of removing the battery did work for me.

However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.

Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.

Hope that helps

Best

Konstantin

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Anonymous
2014-03-07T00:52:26+00:00

Update: I did update the software but no change. Called Microsoft to get a replacement and had to pop the batteries out to get the product ID # to process the replacement. Would you believe once I did that and put them back in, it started working? Seriously, I used it all day with no issues.

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  1. Anonymous
    2014-03-06T17:02:55+00:00

    Don't bother installing the software NTCole - I've done it and it doesn't work. It's a design fault with the keyboard. Microsoft are replacing mine.

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  2. Anonymous
    2014-03-06T16:54:28+00:00

    Hi,

    I suggest you to install the latest software from the following link and check if it helps.

    http://www.microsoft.com/hardware/en-us/downloads#keyboard

    If the issue persists, you may contact the Hardware support and check if the device is faulty.

    Hope it helps.

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  3. Anonymous
    2014-03-05T17:41:20+00:00

    I am having this same exact issue. I ran the keyboard diagnostics and the 'c' registers in the lower case and also when I do a Ctrl+c to copy but when I try the Shift+c, the 'c' is not recognized. Love this keyboard btw.

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