Sculpt Ergonomic Keyboard - Capital "C" not working.

Anonymous
2014-01-24T07:10:49+00:00

I have had this desktop set for about 4-6 months.

It works great. The only problem is that the letter "C" can not be capitalized with either the left or right shift key.

The only way that I can get a capital "C" is to use the CapsLock key, and then it will type a capital "C".

It does not appear to be a hardware issue, it almost acts like a software/firmware issue.

I am running Windows 7 Enterprise 64 bit version.

I have switched this keyboard to a different computer with the same symptoms.

I would love to hear your thoughts.

Thanks for your time.

Bill Wilson

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-03-21T13:04:51+00:00

Hi,

I had the same problem.

Neither updating the software of removing the battery did work for me.

However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.

Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.

Hope that helps

Best

Konstantin

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Anonymous
2014-03-07T00:52:26+00:00

Update: I did update the software but no change. Called Microsoft to get a replacement and had to pop the batteries out to get the product ID # to process the replacement. Would you believe once I did that and put them back in, it started working? Seriously, I used it all day with no issues.

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  1. Anonymous
    2017-10-09T01:19:42+00:00

    I've ran into the same issue. As others commented before it's one of the function keys that is stuck. Check each function key (F1 - F12) and make sure none of them are stuck.

    The function keys tend to get stuck when pressed down...

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  2. Anonymous
    2017-09-27T20:04:53+00:00

    After researching, I realized there were issues with this keyboard since 2014.  I can't believe MS has not done anything to fix this problem.  My keyboard was purchased around a year or so ago and found that my F7 key was stuck.  If it weren't for this internet community search I would have never noticed it.  This is crazy and I'm quite upset with MS allowing this issue to go on this far.  What ever happen to a recall?  Anyway...thanks for all the help on this community site.

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  3. Anonymous
    2017-08-23T12:45:15+00:00

    Hi,

    Same here, two different scult keyboard model 1560.

    The first keyboard I had, the issue got resolved after changing the batteries.

    Then it came back after a few months.

    Then the USB dongle failed and I got a replacement.

    This one does the exact same thing.

    In my case the issue is that whenever I type a word in capital letters, the letter 'C' is typed in lowercase instead of uppercase.

    Example:

    CHEcK

    CHEcK

    CHCECK

    DASH

    TABLET

    CHEcK

    See how CHECK is not always typed all uppercase? (by the way in order to get this last one right I had to type a little slower)

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