Sculpt Ergonomic Keyboard - Capital "C" not working.

Anonymous
2014-01-24T07:10:49+00:00

I have had this desktop set for about 4-6 months.

It works great. The only problem is that the letter "C" can not be capitalized with either the left or right shift key.

The only way that I can get a capital "C" is to use the CapsLock key, and then it will type a capital "C".

It does not appear to be a hardware issue, it almost acts like a software/firmware issue.

I am running Windows 7 Enterprise 64 bit version.

I have switched this keyboard to a different computer with the same symptoms.

I would love to hear your thoughts.

Thanks for your time.

Bill Wilson

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2014-03-21T13:04:51+00:00

Hi,

I had the same problem.

Neither updating the software of removing the battery did work for me.

However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.

Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.

Hope that helps

Best

Konstantin

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Anonymous
2014-03-07T00:52:26+00:00

Update: I did update the software but no change. Called Microsoft to get a replacement and had to pop the batteries out to get the product ID # to process the replacement. Would you believe once I did that and put them back in, it started working? Seriously, I used it all day with no issues.

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  1. Anonymous
    2015-11-30T23:54:46+00:00

    Thank you, That was my problem as well. It's fixed now.

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  2. Anonymous
    2015-10-22T08:29:41+00:00

    Microsoft:

    I have this issue too. As can be seen below this is clearly a non-functioning product. can you provide me with a proper solution for this issue?

    I am situated in Belgium. I Tried to call the helpdesk (+32 (0)2503313) but they indicated that there is no helpdesk available for (hardware) support for this product in Belgium and that they could only give me an American number(!?)

    Of course I can provide the serial number, please sent me an e-mail for this. 

    Thank you for a fast response as this is interfering with my productivity and this is not up to standard with what a reasonable buyer of a keyboard ought to expect from such an expensive keyboard set.

    Thank you.

    Maurice

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  3. Anonymous
    2015-10-13T01:33:39+00:00

    Thanks Konstantin, Mine is a brand new one, and F2 key was stuck/tilted. Fixed it and now it works fine.

    Cheers,

    Jerry

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