Sculpt Ergonomic Keyboard - Capital "C" not working.

Anonymous
2014-01-24T07:10:49+00:00

I have had this desktop set for about 4-6 months.

It works great. The only problem is that the letter "C" can not be capitalized with either the left or right shift key.

The only way that I can get a capital "C" is to use the CapsLock key, and then it will type a capital "C".

It does not appear to be a hardware issue, it almost acts like a software/firmware issue.

I am running Windows 7 Enterprise 64 bit version.

I have switched this keyboard to a different computer with the same symptoms.

I would love to hear your thoughts.

Thanks for your time.

Bill Wilson

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-03-21T13:04:51+00:00

Hi,

I had the same problem.

Neither updating the software of removing the battery did work for me.

However, after a while I figured out that one of the function keys (F2) was tilted. I fixed that and now it works.

Actually you can reproduce the problem. Press down a function key and try typing. Everything works except for capital c.

Hope that helps

Best

Konstantin

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Anonymous
2014-03-07T00:52:26+00:00

Update: I did update the software but no change. Called Microsoft to get a replacement and had to pop the batteries out to get the product ID # to process the replacement. Would you believe once I did that and put them back in, it started working? Seriously, I used it all day with no issues.

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  1. Anonymous
    2014-11-25T17:32:37+00:00

    For me, the C is still a problem.  But I can reproduce it all the time.  My F keys are not stuck.  I have tried it on three different sculpt keyboards (One just sent to me from MS for this problem) , and two different computers, latest software etc.  I am convinced it is a hardware problem.  

    For me to replicate it is easy.  If you have this keyboard, you should try too.  SIMPLY type the letters E then C while holding down the shift key.  Do it quickly like you are touch typing.  Here is my result:

    EC Ec Ec Ec Ec Ec Ec Ec Ec EC Ec Ec Ec EC

    With caps lock on:

    EC EC EC EC EC EC EC EC EC EC EC EC EC EC 

    fine.

    Being a software programmer who is on his keyboard 24x7, I love this keyboard and the quickness and shape.  But lets hope I am not writing software that will program your pacemaker and the keyboard sends a 'c' instead of a 'C' that I typed.

    MS, can you please fix an otherwise perfect keyboard?

    Scott

    Yikes! I wish I could replicate this, but I can't. :( My E-C while holding down shift, typed both quickly and slowly:

    ECECECECECECECECECEC

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  2. Anonymous
    2014-11-25T17:14:12+00:00

    Konstantin,

    Thank you so much! I had the same problem and it was driving me up the wall. after reading your post, I ran my fingers along and found that the F3 key was a bit stuck down (not easy to see with the small, low-rise Function keys on this keyboard) and: Voila! Problem solved.

    There is so much dross and bad stuff on the web. Finding that a complete stranger somewhere out there has taken the time to offer help to others via the internet is always a lovely treat that brightens one's day.

    Best wishes.

    Sally

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  3. Anonymous
    2014-11-25T17:05:39+00:00

    Konstantin Stadler, Thank you for your answer. The same thing happened to me, function key F7 got stuck and shift M stopped working.

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