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My Win 8.1 Pro system was working fine until a few weeks ago when suddenly Windows Updates became broken. The typical scenario is to choose one or more updates to install, it gets partway through, then reboots, then gets further along (to about 75%), then announces it can't finish the installation and has to roll back the install. In the end, the update isn't installed. The whole process takes hours and hours. The first few times this happened it was in the middle of the work day and I lost use of the computer throughout the whole afternoon.
I researched the many, many similar problems that other people have experience and tried all the suggested solutions involving DSIM, SFC, deleting/renaming the update folder and files, booting "clean", and so on. I even wrote a simple batch file to do most of this (copy at the end of this post) because I was doing it so often. I was gradually able to get most of the updates for Windows and Office installed, except for three updates. For those three, I cannot install them no matter what. They are (required updates) , KB2955164, KB2966804, and Optional Update KB2962409. I'll post the full error messages below.
The other new problem I've noticed with this system is that I can no longer change the network properties. I was doing some tweaking on the network and I wanted to set the PC's IP address to a specific address (instead of using DHCP) and I couldn't change it. That may or may not be related -- I haven't researched it much at this point.
So, does anyone have any suggestions? It's hard to keep trying different ideas that don't work because it's so time consuming. Since this system is at my office and I don't want to interrupt work again, I can only try doing updates at the end of the work day, and I find out the next morning whether or not it work.
Here are the error messages. You will see that the error codes are all 800F0920. Originally, my error codes were all either 80080005 or 80242014 and involved about a dozen updates. So this is progress of a sorts.
**********************************
**********************************
Update for Windows 8.1 for x64-based Systems (KB2955164)
Installation date: 6/27/2014 6:53 PM
Installation status: Failed
Error details: Code 800F0920
Update type: Important
Install this update to resolve issues in Windows. For a complete listing of
the issues that are included in this update, see the associated Microsoft
Knowledge Base article for more information. After you install this item, you
may have to restart your computer.
More information:
http://support.microsoft.com/kb/2955164
Help and Support:
*************************************************
Update for Windows 8.1 for x64-based Systems (KB2966804)
Installation date: 6/27/2014 6:53 PM
Installation status: Failed
Error details: Code 800F0920
Update type: Recommended
Install this update to resolve issues in Windows. For a complete listing of
the issues that are included in this update, see the associated Microsoft
Knowledge Base article for more information. After you install this item, you
may have to restart your computer.
More information:
http://support.microsoft.com/kb/2966804
Help and Support:
************************************************
Update for Windows 8.1 for x64-based Systems (KB2962409)
Installation date: 6/27/2014 6:53 PM
Installation status: Failed
Error details: Code 800F0920
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of
the issues that are included in this update, see the associated Microsoft
Knowledge Base article for more information. After you install this item, you
may have to restart your computer.
More information:
http://support.microsoft.com/kb/2962409
Help and Support:
**********************************
**********************************
And here is the batch file I use to reset pretty much everything related to the Windows Update process. It does not include SFC, which I usually do separately.
**********************************
DISM.exe /Online /Cleanup-image /Restorehealth
pause
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Ren %systemroot%\SoftwareDistribution SoftwareDistribution8.bak
Ren %systemroot%\system32\catroot2 catroot2-4.bak
pause
sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
pause
cd /d %windir%\system32
regsvr32.exe atl.dll
regsvr32.exe urlmon.dll
regsvr32.exe mshtml.dll
regsvr32.exe shdocvw.dll
regsvr32.exe browseui.dll
regsvr32.exe jscript.dll
regsvr32.exe vbscript.dll
regsvr32.exe scrrun.dll
regsvr32.exe msxml.dll
regsvr32.exe msxml3.dll
regsvr32.exe msxml6.dll
regsvr32.exe actxprxy.dll
regsvr32.exe softpub.dll
regsvr32.exe wintrust.dll
regsvr32.exe dssenh.dll
regsvr32.exe rsaenh.dll
regsvr32.exe gpkcsp.dll
regsvr32.exe sccbase.dll
regsvr32.exe slbcsp.dll
regsvr32.exe cryptdlg.dll
regsvr32.exe oleaut32.dll
regsvr32.exe ole32.dll
regsvr32.exe shell32.dll
regsvr32.exe initpki.dll
regsvr32.exe wuapi.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wuaueng1.dll
regsvr32.exe wucltui.dll
regsvr32.exe wups.dll
regsvr32.exe wups2.dll
regsvr32.exe wuweb.dll
regsvr32.exe qmgr.dll
regsvr32.exe qmgrprxy.dll
regsvr32.exe wucltux.dll
regsvr32.exe muweb.dll
regsvr32.exe wuwebv.dll
netsh winsock reset
pause
dism /Online /Cleanup-Image /StartComponentCleanup
**********************************
Thanks,
Ben
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
screen shot of the error message.
<transcription>
Some of the controls on this property sheet are disabled because one or more of the other Network property sheets are already open. To use these controls, close all these property sheets and then reopen this one.
</transcription>
What is the message in the first one? Are you implying that one is already open that you weren't responsible for? Can you at least separate the windows before making the screen shot then?
The flushdns is just to make sure your cache gets cleared after you run the other commands. But it will also help if your cache is causing an issue with one of the update servers.
Is your issue with the adapter properties only with one network adapter or both wireless and wired, if you have both.
Your tcpip.sys file or tcpipcfg file could have an issue. I would expect the sfc/scannow od dism restorehealth commands to repair or atleast flag it but a virus or other issue could be hiding well enough to avoid getting fixed. Have you looked in the cbs.log to see if any of those were repaired?
If run ipconfig do you get any abnormal amount of adapters? If so you can look in the device manager and select view > show hidden devices to see if there are some you can uninstall. But most likely if that is the case it is your virus software doing what they do best sometime, become the virus, virus software could also be effecting your issue with the network properties so when you disable it for the windows update try the networking connection change first.
The network firewall may be messing with some of the windows update servers which is why some updates go through and other don't. That is why I suggested another network.
Double check that somwthing hasn't changed your computer to a domain network I think it is under pc info windows key + w > pc info. It probably isn't but since that can effect those network properties it is worth a check.
Finally you may be able to change the properties using netsh. Read this and see if those commands work or if you get an error doing that too. Here is some fun reading. If you need any help let me know.
Hi Ben,
- Which antivirus program are you using?
You may refer this Microsoft article and check if it helps:
How to solve connection problems with Windows Update
http://windows.microsoft.com/en-IN/windows-8/how-solve-connection-problems-windows-update
If you can't connect to a network, there might be a problem with your network adapter, refer this article:
How do I fix network adapter problems?
http://windows.microsoft.com/en-in/windows/fix-network-adapter-problems#1TC=windows-8
Hope this helps.
hi John,
Thanks for replying. I'm using F-Pro anti-virus.
The links you provided don't contain any useful information. They're about equivalent to "try rebooting your computer."
Thanks,
Ben
Hi,
Thanks for the reply. To answer your questions:
I cannot I cannot disable IPv6 for the same reason I cannot modify IPv4 -- I get the same error message. I'm attaching a screen shot of the error message.
Thanks,
Ben
Hello sorry to see you have had this issue for so long. You may have done this but I didn't see it mentioned do you have this installed in your installed updates http://support.microsoft.com/kb/2919355/en-us?
Most of those error code reference that a rebot is required the first one you mentioned I am not sure what that is, yet.
Can you upload your c:\windowsupdate.log file to a onedrive public folder so I can get a beter look into what is happening around the failure?
I see you tried clean boot but I wanted to see if you tried safe mode with networking to see if they will go. Antivirus is a big killer of updates sometimes as well as firewalls. Perhaps this may not be an easy task but if it is possible can you use another network to try the updates.
I forgot try this for the network issue you can try and disable IPv6 to see if that helps and these commands too
netsh winsock reset
netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns
Is IPv6 grayed out or does it work as it should?
