Windows 8.1 updates failing to install error 800F0920

Anonymous
2014-07-02T18:01:45+00:00

My Win 8.1 Pro system was working fine until a few weeks ago when suddenly Windows Updates became broken.  The typical scenario is to choose one or more updates to install, it gets partway through, then reboots, then gets further along (to about 75%), then announces it can't finish the installation and has to roll back the install.  In the end, the update isn't installed.  The whole process takes hours and hours.  The first few times this happened it was in the middle of the work day and I lost use of the computer throughout the whole afternoon.

I researched the many, many similar problems that other people have experience and tried all the suggested solutions involving DSIM, SFC, deleting/renaming the update folder and files, booting "clean", and so on.  I even wrote a simple batch file to do most of this (copy at the end of this post) because I was doing it so often.  I was gradually able to get most of the updates for Windows and Office installed, except for three updates.  For those three, I cannot install them no matter what.  They are (required updates) , KB2955164, KB2966804, and Optional Update KB2962409.  I'll post the full error messages below.

The other new problem I've noticed with this system is that I can no longer change the network properties.  I was doing some tweaking on the network and I wanted to set the PC's IP address to a specific address (instead of using DHCP) and I couldn't change it. That may or may not be related -- I haven't researched it much at this point.

So, does anyone have any suggestions? It's hard to keep trying different ideas that don't work because it's so time consuming.  Since this system is at my office and I don't want to interrupt work again, I can only try doing updates at the end of the work day, and I find out the next morning whether or not it work.

Here are the error messages. You will see that the error codes are  all 800F0920.  Originally, my error codes were all either 80080005 or 80242014 and involved about a dozen updates.  So this is progress of a sorts.

**********************************

**********************************

Update for Windows 8.1 for x64-based Systems (KB2955164)

Installation date: ‎6/‎27/‎2014 6:53 PM

Installation status: Failed

Error details: Code 800F0920

Update type: Important

Install this update to resolve issues in Windows. For a complete listing of

the issues that are included in this update, see the associated Microsoft

Knowledge Base article for more information. After you install this item, you

may have to restart your computer.

More information:

http://support.microsoft.com/kb/2955164

Help and Support:

http://support.microsoft.com

*************************************************

Update for Windows 8.1 for x64-based Systems (KB2966804)

Installation date: ‎6/‎27/‎2014 6:53 PM

Installation status: Failed

Error details: Code 800F0920

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of

the issues that are included in this update, see the associated Microsoft

Knowledge Base article for more information. After you install this item, you

may have to restart your computer.

More information:

http://support.microsoft.com/kb/2966804

Help and Support:

http://support.microsoft.com

************************************************

Update for Windows 8.1 for x64-based Systems (KB2962409)

Installation date: ‎6/‎27/‎2014 6:53 PM

Installation status: Failed

Error details: Code 800F0920

Update type: Optional

Install this update to resolve issues in Windows. For a complete listing of

the issues that are included in this update, see the associated Microsoft

Knowledge Base article for more information. After you install this item, you

may have to restart your computer.

More information:

http://support.microsoft.com/kb/2962409

Help and Support:

http://support.microsoft.com

**********************************

**********************************

And here is the batch file I use to reset pretty much everything related to the Windows Update process.  It does not include SFC, which I usually do separately.

**********************************

DISM.exe /Online /Cleanup-image /Restorehealth

pause

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"

Ren %systemroot%\SoftwareDistribution SoftwareDistribution8.bak

Ren %systemroot%\system32\catroot2 catroot2-4.bak

pause

sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

pause

cd /d %windir%\system32

regsvr32.exe atl.dll

regsvr32.exe urlmon.dll

regsvr32.exe mshtml.dll

regsvr32.exe shdocvw.dll

regsvr32.exe browseui.dll

regsvr32.exe jscript.dll

regsvr32.exe vbscript.dll

regsvr32.exe scrrun.dll

regsvr32.exe msxml.dll

regsvr32.exe msxml3.dll

regsvr32.exe msxml6.dll

regsvr32.exe actxprxy.dll

regsvr32.exe softpub.dll

regsvr32.exe wintrust.dll

regsvr32.exe dssenh.dll

regsvr32.exe rsaenh.dll

regsvr32.exe gpkcsp.dll

regsvr32.exe sccbase.dll

regsvr32.exe slbcsp.dll

regsvr32.exe cryptdlg.dll

regsvr32.exe oleaut32.dll

regsvr32.exe ole32.dll

regsvr32.exe shell32.dll

regsvr32.exe initpki.dll

regsvr32.exe wuapi.dll

regsvr32.exe wuaueng.dll

regsvr32.exe wuaueng1.dll

regsvr32.exe wucltui.dll

regsvr32.exe wups.dll

regsvr32.exe wups2.dll

regsvr32.exe wuweb.dll

regsvr32.exe qmgr.dll

regsvr32.exe qmgrprxy.dll

regsvr32.exe wucltux.dll

regsvr32.exe muweb.dll

regsvr32.exe wuwebv.dll

netsh winsock reset

pause

dism /Online /Cleanup-Image /StartComponentCleanup

**********************************

Thanks,

Ben

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-08-04T17:36:29+00:00

    That's interesting. Why would it be installing anything related to MS_NativeWifiP? This is related to wireless service, correct? While I do have a wireless router in that office, this system should concern itself with such matters because there is no wireless card in the system. It has never been used to connect to a wireless network nor have I ever played with wireless settings on this system.

    I did find a post about repairing wifi installations (http://batcmd.com/windows/8/services/nativewifip/) but I shouldn't even have it installed, or, at most, installed but in manual status.

    Any ideas on how to track this down further?

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  2. Anonymous
    2014-08-04T10:06:23+00:00

    Something during setup is hanging for 15 mins.

    There were some errors that indicate there is an update that isn't applicable to the system and from what I can tell the relate to the 3 apps I listed. However following the update log isn't the easiest thing to follow. Usually updates that aren't needed get trimmed before install. I don't know if that is a note or a cause.

    This one is interesting it seems to be looking for a MS_NativeWifiP

    2014-07-31 15:54:53, Info                  CSI    00000021 Calling generic command executable (sequence 2): [30]"C:\Windows\System32\netcfg.exe"

        CmdLine: [58]""C:\Windows\System32\netcfg.exe" -e -c s -i MS_NativeWifiP"

    2014-07-31 15:54:54, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 75.

     TICOREONECREATESESSON WHAT IS THIS

    2014-07-31 15:54:54, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-07-31 15:54:55, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-07-31 15:54:56, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-07-31 15:54:57, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-07-31 15:54:58, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-07-31 15:54:59, Info                  CBS    Winlogon: TiCoreOnCreateSession has been called

    2014-07-31 16:09:54, Info                  CBS    Startup: Timed out waiting for startup processing to complete

    2014-07-31 16:09:54, Info                  CBS    Current global progress. Current: 5, Limit: 8, ExecuteState: CbsExecuteStateResolvePending

    2014-07-31 16:09:54, Info                  CBS    Previous global progress. Current: 0, Limit: 1, ExecuteState: ExecuteStateNone

    2014-07-31 16:09:54, Info                  CBS    Clearing HangDetect value

    2014-07-31 16:09:54, Info                  CBS    Saved last global progress. Current: 5, Limit: 8, ExecuteState: CbsExecuteStateResolvePending

    2014-07-31 16:09:54, Info                  CBS    Setting HangDetect value to 1

    2014-07-31 16:09:54, Info                  CBS    Startup: will attempt a restart to recover.

    2014-07-31 16:15:24, Info                  CBS    Startup: A system shutdown was initiated while waiting for startup to complete

    2014-07-31 16:15:24, Info                  CBS    Startup: Attempting to terminate the startup thread.

    2014-07-31 16:16:24, Info                  CBS    TI: --- Initializing Trusted Installer ---

    2014-07-31 16:16:24, Info                  CBS    TI: Last boot time: 2014-07-31 16:16:21.494

    2014-07-31 16:16:24, Info                  CBS    TI: It looks like TI crashed or was interrupted last time it was started

    2014-07-31 16:16:24, Info                  CBS    Starting TrustedInstaller initialization.

    2014-07-31 16:16:24, Info                  CBS    Ending TrustedInstaller initialization.

    2014-07-31 16:16:24, Info                  CBS    Starting the TrustedInstaller main loop.

    2014-07-31 16:16:24, Info                  CBS    TrustedInstaller service starts successfully.

    2014-07-31 16:16:24, Info                  CBS    Winlogon: Registering for CreateSession notifications

    2014-07-31 16:16:24, Info                  CBS    Starting TiWorker initialization.

    2014-07-31 16:16:24, Info                  CBS    Ending TiWorker initialization.

    2014-07-31 16:16:24, Info                  CBS    Starting the TiWorker main loop.

    2014-07-31 16:16:24, Info                  CBS    TiWorker starts successfully.

    2014-07-31 16:16:24, Info                  CBS    Universal Time is: 2014-07-31 23:16:24.517

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  3. Anonymous
    2014-08-04T09:53:13+00:00

    Those apps have some failed updates but I don't know if those are the ones crashing it all. I doubt it. I believe it is this:

    2014-07-31 15:54:53, Info                  CSI    00000021 Calling generic command executable (sequence 2): [30]"C:\Windows\System32\netcfg.exe"

    CmdLine: [58]""C:\Windows\System32\netcfg.exe" -e -c s -i MS_NativeWifiP"

    2014-07-31 15:54:54, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 75.

    The first set of logs found on this bar chart would have been update on the date that the updates failed. You can open the directories and take a look in them for netcfg.exe

    http://technet.microsoft.com/en-us/library/ee851579(v=WS.10).aspx

    If you would like to attach the logs here I will take a look. Or you can find the ones that were updated and post them on a reply. they shouldn't be too large

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  4. Anonymous
    2014-08-04T07:18:50+00:00

    Do you have these apps installed?

    Microsoft.SkypeApp - Microsoft.BingNews - Microsoft.Media.PlayReadyClient.2 - Microsoft.BingTravel - Microsoft.BingFoodAndDrink - Microsoft.WindowsCalculator - microsoft.windowscommunicationsapps - Microsoft.WindowsScan - Microsoft.ZuneMusic - Microsoft.Reader

    • Microsoft.BingSports - Microsoft.WindowsSoundRecorder - Microsoft.BingWeather - Microsoft.WindowsAlarms - Microsoft.BingFinance - Microsoft.WinJS.2.0 - Microsoft.HelpAndTips - Microsoft.WindowsReadingList - Microsoft.XboxLIVEGames - Microsoft.BingMaps - Microsoft.BingHealthAndFitness - Microsoft.VCLibs.120.00

    Check the store for updates to these apps see if any are pending and if so if the fail

    Still looking into it. I have made some progress.

    My best guess so far is it has to do with Bing Sports, Zune Video and bing food and drink.

    Still haven't found out for sure, When these updates started to fail did you uninstall or install any new windows store apps or desktop apps?

    Can you get me a list the most recent updates and the failed ones?

    I only have installed whatever are the default apps that come with Win 8.1 Pro.  And whatever comes with Windows I haven't used.  I'm not really persuaded that the whole apps thing makes sense in a Windows environment. So I have no reason to expect that any apps have relevance to my problem.

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  5. Anonymous
    2014-08-04T05:40:01+00:00

    Do you have these apps installed?

    Microsoft.SkypeApp - Microsoft.BingNews - Microsoft.Media.PlayReadyClient.2 - Microsoft.BingTravel - Microsoft.BingFoodAndDrink - Microsoft.WindowsCalculator - microsoft.windowscommunicationsapps - Microsoft.WindowsScan - Microsoft.ZuneMusic - Microsoft.Reader

    • Microsoft.BingSports - Microsoft.WindowsSoundRecorder - Microsoft.BingWeather - Microsoft.WindowsAlarms - Microsoft.BingFinance - Microsoft.WinJS.2.0 - Microsoft.HelpAndTips - Microsoft.WindowsReadingList - Microsoft.XboxLIVEGames - Microsoft.BingMaps - Microsoft.BingHealthAndFitness - Microsoft.VCLibs.120.00

    Check the store for updates to these apps see if any are pending and if so if the fail

    Still looking into it. I have made some progress.

    My best guess so far is it has to do with Bing Sports, Zune Video and bing food and drink.

    Still haven't found out for sure, When these updates started to fail did you uninstall or install any new windows store apps or desktop apps?

    Can you get me a list the most recent updates and the failed ones?

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