bluetooth mouse keep on disconnecting in windows 8.1

Anonymous

After I updated my laptop from win 8.1 preview to win 8.1 pro. My bluetooth mouce keeps on disconnecting after a few minutes.

I encountered this problem before after I upgraded from win 7 to win 8 pro. I was told to uncheck the "allow the computer to turn off this device to save power" in the power management tab of the Bluetooth Module under the Bluetooth in the Device Manager. This solved the problem.

After updating to win 8.1, I tried this solution again but the tab is not there anymore. I found this tab on the Bluetooth HID Device and Bluetooth AVRCP Device under the Human Interface Devices. I unchecked both but this didn't solve the problem. I also tried deleting the old bluetooth drivers, installed the most updated driver available. There is still no Power Management tab in the Bluetooth Module. I unchecked these both in the Bluetooth HID Device and Bluetooth AVRCP Device under the Human Interface Devices. Still the problem persist.

Is there any other solution for this.

By the way my laptop is a ASUS K55V running tin win 8.1 pro w/ media center.

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Anonymous

Finally found the option for Power Management under the Windows 8.1 Device Manager. The device is "Bluetooth Radio", under the Bluetooth section of Device Manager. Right-clicking on Bluetooth Radio, then click Properties, you will find a power management tab. On this tab, my problem was fixed by UNchecking the box that said "allow computer to turn off this device". AND, CHECKED the box that said "allow this device to wake up the computer" or something like that.

The important point above is that the device in Device Manager to be looked at is NOT under Network Adapters, even though there are some Bluetooth etc words under that topic of the Device Manager. The "Bluetooth Radio" device is under the Bluetooth section of Device Manager.

Anyway, after fiddling with the above two checkboxes, my Bluetooth mouse stays connected quite nicely under Windows 8.1.

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Anonymous

The issue with disconnecting devices is power management, however, you may be looking in the wrong place for your power management setting if you have a bundled adapter.

Take a look at this guide, I think it will help you out:

How to fix disconnecting Bluetooth devices in Windows 8.1

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Anonymous

I have just purchased a bluetooth mouse to use with my Windows 8.1 laptop.

After a few minutes of activity, the mouse just froze, even though in bluetooth settings it said the mouse was still connected.

I searched online and most answers were to check device manager and untick the "Allow the computer to turn off this device to save power" under the power management tab.

I did not have a power management tab in anything other than 'Human Interface Devices' > 'Bluetooth HID Device'.. So I unticked the the "Allow the computer to turn off this device to save power" and it has worked for me.

Updating drivers doesn't seem to solve anything concerning this issue.

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Anonymous

2014-08-28

I have a SONY VAIO T Ultrabook.

I bought a Bluetooth speaker Harman kardon and tried to connect by clicking the Bluetooth icon at the lower right corner of the screen. When it showed connected, it showed Not Connected right away. I just followed the step to uninstall 8.0.0.214 and then installed 8.0.0.230. it works!!

Before I installed the driver, I was concerned if it had virus. But it turned out clean and safe.

Many thanks!!!

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135 additional answers

Anonymous

2014-06-03T23:11:12+00:00
UnInstall Bluetooth drivers and re-install Bluetooth drivers meant for Windows 7 or Windows 8.0 in "Windows 7 Compatibility Mode".

I had tried all suggestions and troubleshooting steps including disabling power saving options, doing a factory reset and clean install of Windows 8.0 / 8.1 but I continued to have problems with Microsoft Bluetooth mice (w/o USB dongles) randomly disconnecting. The ONLY solution that worked for me was un-installing existing Bluetooth drivers from Control Panel as well as Device Manager and re-installing Bluetooth drivers meant for Windows 7 or Windows 8.0 in "Windows 7 Compatibility Mode". The key here is installing Bluetooth drivers in "Windows 7 Compatibility Mode" by right-clicking the Bluetooth EXE file > Properties & selecting "Windows 7 Compatibility Mode". Avoid Bluetooth drivers meant for Windows 8.1. Luckily, my touchscreen laptop manufacturer (Acer) had both Windows 7 & Window 8.0 Atheros Bluetooth drivers for my model on their support website. Additional side-benefits I noticed after doing this:
1. All three models of built-in Bluetooth Microsoft mice (Microsoft Scuplt Touch, Sculpt Comfort & Bluetooth Notebook Mouse 5000) started working perfectly without any sudden disconnects or freezing;
2. The overall mouse operations also became lot smoother and predictable;
3. Windows Power Management started working perfectly with the laptop going into sleep / standby nicely and waking up instantly without any lockups or WiFi issues
4. CPU / Fan noise is much quieter-- it seems the Bluetooth drivers installed as I suggest are more "in harmony" with the rest of the system.
5. Everything including the Bluetooth mouse is working great for almost a week since I made these changes. I promptly updated my complete system image backup with the new setup.
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