Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-18T16:21:14+00:00

    Ugh, this is ridiculous.  How does MS expect even an above average PC user to troubleshoot/fix this ? 

    Recently, I was advised by MS tier II support that refreshing my computer appears to be my best option for Error:x80073712 .  Additionally my PC also is reporting Error:800F0922

    What a PITA wasting 15++ hours with MS tech/phone support and reading countless posts trying to understand all this the past several weeks. 

    Not to mention that it probably will take an additional 6-8+ hours to update and restore programs/apps if all goes well after a refresh which seems inevitable.

    All I know is that my almost brand new computer worked great before this "important" 8.1 Update came along.  Quite sad for all of us who have to deal with this mess.

    Perhaps I'll hold off for a few more weeks to see if a user friendly and/or miracle fix comes out before going the refresh route.

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  2. Anonymous
    2014-05-18T03:33:24+00:00

    Neither of these processes even work for my laptop (new model laptop as of last year that came with Windows 8 preinstalled). Microsoft - instead of trying to give US work-arounds, how about you modify YOUR update to be compatible with our machines. The fact that thousands of machines (or 10's or 100's of thousands) cannot be updated leads to an almost certainty that the programming of the update is not adequate. I paid for a laptop that was running Windows - therefore I paid money to you for this Software. You have a responsibility to provide updates (especially security ones) for a reasonable lifetime. You are currently not meeting your requirements in this relationship. I need help - please assist. Regards, Luke.

    Luke is right! The problem is with these updates! Microsoft needs to do something about this ASAP! I've tried everything and the update from **** will not got through!! HELP! Michael

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  3. Anonymous
    2014-05-18T00:08:27+00:00

    And at this point, my CBS.log is full of CHINESE CHARACTERS.

    I have seen that for the DISM log but I didn't know it happened for CBS.log too.  If you want to see the DISM.log for a command you issued you can redirect its log output using the /LogPath: parameter.  There is also a  DISM /LogLevel:4  parameter for getting Debug level logging but so far nobody has seen it do much.  In fact, you might be more impressed by dropping it down from its default of 3, say start with  /LogLevel:2  and then decide if there was anything more that you would be interested in seeing.

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