Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-06-11T18:27:57+00:00

    I received five updates in Windows Update today, including kb2969399. The others were 890830, 2267602 (Windows defender), and two 2919355. First, I only selected 2969399 to install. After it finished, I selected the others. The whole process took about an hour. Maybe you should try first installing only 2969339.

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  2. Anonymous
    2014-06-11T18:22:21+00:00

    I'm a bit perplexed by the "one time use keys".

    If a user bought a computer with Windows 8 pre-loaded and the key in the bios, they would also have been given a COA from the OEM.  OEMs, by law, must attach COAs to their devices loaded with Windows in case a user has to reinstall.  Windows 8.1 is a free upgrade (although it is a completely separate OS) and therefore it does not have it's own line of activation keys.  Windows 8.1 is activated by the Windows 8 activation key.

    I'm further perplexed by the "one time use" key terminology, as Windows 8.1 (and 8) has generic install keys released by Microsoft for the install of Windows 8.1 from ISO.  For example, the generic 8.1 Pro install key is XHQ8NC3MCJRQXB6WCHYGC9WKB and the generic install key for 8 Pro is NG4HWVH26C733KWK6F98J8CK4.  

    Once a user logs into windows following an install/repair install they will be asked to activate the PC from PC settings.  If it's a repair install, it should activate without having to re-enter the Windows 8 activation key (although I have seen scenarios where the Media Center key may need to be re-entered), and if it's a clean install, the user would have to enter their Windows 8 activation key to replace the generic install key and then activate.

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  3. Anonymous
    2014-06-11T16:45:58+00:00

    http://support.microsoft.com/kb/2969339

    It's not working for me ;(

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