Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

Was this answer helpful?

3 people found this answer helpful.
0 comments

245 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-05-27T16:36:09+00:00

    The key wouldn't matter as a generic key will work within all windows 8 or 8.1 installers

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-05-27T16:34:51+00:00

    Never mind Justin, I see you received a new key from Microsoft which I would not have access to. I am considering opening up a ticket with support regarding the corruption issue. My machine functions but it is a time bomb if I should ever have to repair the store with dism /restorehealth being non-functional.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-05-27T16:31:18+00:00

    I appreciate your quote from Microsoft, however, the fact is that if a user does not have KB2919355 installed, 11 patches are withheld from Windows Update.  This is not my opinion, this is a fact.  I would appreciate it if moderators, instead of parrotting what Microsoft has said, would actually take the time to verify if what they're parrotting is accurate or not.

    Let's for arguments sake say these 11 patches are available to those without 2919355 installed in standalone form (as I doubt they would allow installation even in standalone form, however I could be wrong)... where is the ordinary user going to go find this information?  They're not going to know because the average user expects for windows updates to come... well, from windows update.

    Was this answer helpful?

    0 comments