Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-27T05:38:40+00:00

    Also, when you do get an 8.1 iso and use Win8.1SE, you're going to need to convert the binary install.esd file to a .wim file (i think the boot file is already in wim format... both are located in the sources folder). You will need to create a virtual machine and install windows 8.1 to it in order to get an install.wim conversion by using sysprep.  

    The link to the tutorial for this is below, however you're going to want to use dism, not imagex:

    http://www.tomshardware.com/faq/id-1868563/convert-windows-install-esd-file-install-wim-windows.html

    EDIT:

    the dism command will be:

    dism /Capture-Image /ImageFile:C:\install.wim /CaptureDir:[drive]:\ /Name:”Install" /compress:max /checkintegrity /verify

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  2. Anonymous
    2014-05-27T05:11:15+00:00

    If you are told it is, search eightforums for the KB2919355 issue thread, post the links there, then post a link here to that issue thread.  Microsoft only edits P2P sharing forum addresses, and should not edit tech threads from other forums

    EDIT:

    I PM'd the site admin and asked, and will reply back to this message when I hear back from them.  If I don't hear from them in 48 hours, I'll try another site admin.

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  3. Anonymous
    2014-05-27T05:06:56+00:00

    I'll keep an eye out for it opening up.

    In the meantime, I have split my Win 8.1 x64 ISO into two .7z files, one 2GB and one 1.4GB.

    If anyone wants it, let me know and I'll put it on OneDrive.

    Unless that's a rules violation, in which case I won't.

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