Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-27T02:11:37+00:00

    It is very nice that some of you have found a way to get around this mess, but most of what you are saying is Greek to me. I wouldn't know how to begin with all this stuff. I have managed to install all the stand alone updates, in the proper order, but still can't install the problem update. I don't think any of us should have to go through all this ****. Let Microsoft fix it, and SOON.

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  2. Anonymous
    2014-05-27T02:08:19+00:00

    I apologize, I thought you had been able to get that repaired.  You can get an 8.1 iso, but it would have to be from a software forum.  As long as you're diligent and verify sha1 hashes with Microsoft's sha1 hashes, you'll get a win 8.1 iso that hasn't been tampered with.  I have to get a bit creative here, otherwise this will be edited automatically.  There's a software forum I use on a regular basis and a member whom I trust that has never posted software with malware... her name is *******and the forum is ****** Hopefully that was creative enough :)  You'll need to register for the apps section to be listed; registration is free.

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  3. Anonymous
    2014-05-27T02:00:51+00:00

    You should be able to customize the repair partition with updated wim's or swm's.  It will be time and labor intensive, but is something I did once I got my system the way I wanted it.

    The downside to customizing your recovery partition with updated wim's is you will more likely than not need to resize the partition, and since you can't be booted into windows while doing it, the best time to do so is before bed.  There are Win8.1PE editions out there that allow you to customize the PE environment with a windows 8.1 GUI, and as soon as I find the link to the best one I've found, I'll post it.

    To give an example, I run two 750GB momentus XT's in my laptop and use one for the system and recovery partitions, as well as a custom 10GB 8.1 PE/RE recovery partition that runs a custom recovery environment with a Win 8.1 GUI.  The other drive I use strictly for personal data.  My system partition is right around 300GB in size with all applications installed, so I have an AlienRespawn partition of around 250GB.  You can do the same thing without OEM recovery software by replacing the refresh wim with your customized one of your system.  look back a few posts to the one I had with JustinAcklin which includes a link on how to replace the refresh wim

    The problem is the update resulted in a DISM /RestoreHealth failure which means I am unable to repair the store and use that with sfc /scannow should I need to do so in the future. So creating a wim with what I currently have serves no purpose. I need a wim from good 8.1 media to do so, otherwise I am relegated to making a system image of my currently working, but corrupted system for a restore should it be necessary which is what I have done.

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