Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-24T17:58:51+00:00

    As I keep stating over and over again, you can download an ISO... See next to last paragraph of the post you quoted.  I won't answer anymore questions on how to go about getting an ISO, as I've stated it atleast twice, if not three times, in this thread alone, and have lost patience with the fact so many fail to read a post before actually commenting on it.

    "But I don't understand why one needs to make a virtual machine and install 8 then 8.1 onto it, in order to do a repair install of an existing corrupted 8.1"

    • This question is also answered within the post you quote... Please go back to the original post and click on the link for the tutorial that will answer your question.

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  2. Anonymous
    2014-05-24T17:48:54+00:00

    I do have a key for Windows 8, but this does not work even for Windows 8.

    It says key is not valid of retail download!

    The OEM key that comes with most computers now is apparently not valid for downloads.

    It was a bad day when computer makers stopped including install media 

    Makes no sense to me, only causes problems down the road. If I have a legit key I should be able to download. I suggest opening a case with MS. You won't be charged, this is a defect in their OS and not many people have opened cases. I forget how I did it but its easy.

    ***I have Win 8 Pro, and am not sure if Hyper-V is available to non-Pro users. If it is, great... if not, please either see if a friend has 8 Pro installed or search Google for a Virtual Manager that has a trial or is free, as a Virtual Manager will be required for those lacking 8.1 ISOs***

    If anyone upgraded to Windows 8 (and are now on 8.1), they should have received 1 or 2 (possibly both) of the following two options:

    1. A downloaded Windows 8 install file from Microsoft, and/or,
    2. A Windows 8 DVD media that was $14.95 extra

    You will need to create a virtual machine and install windows 8 onto it. Once installed, follow this tutorial to grab a Win 8.1 ISO by selecting the save to USB option. You can find Windows 8.1 MSDN ISOs on multiple software forums, such as /ware(z) dash bb dot org. If you choose this route, you must verify the md5 hash matches the md5 hash from MSDN to ensure the iso has not been tampered with. Either route will allow you to perform an install repair.

    A repair install will require a generic product key for your specific version of Windows (i.e. Core, Pro, etc.)

    I don't believe non-Pro has Hyper-V.

    But I don't understand why one needs to make a virtual machine and install 8 then 8.1 onto it, in order to do a repair install of an existing corrupted 8.1. 

    If it's possible to download an 8.1 ISO, can't one just download, install to their system using a generic key, then do a repair install if needed? I'm totally missing the virtual machine connection here.

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  3. Anonymous
    2014-05-24T15:31:55+00:00

    Yeah, it's Power Defragmenter 3.1, although it says from SysInternals... unless one bought the software from the other.

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