Error: 0x80073712 when installing KB 2919355

Anonymous
2014-05-14T19:25:04+00:00

This error might mean that a file needed by Windows Update is damaged or missing. Here are a few steps that have solved the error for other community members:

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Prompt window, enter the following commands. Press the Enter key after each command.

If you're running a 64-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

If you're running a 32-bit version of Windows 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14

If you're running Windows RT 8.1, type:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~arm~~6.3.1.14

  1. Type the following command, and then press Enter:

dism.exe /online /cleanup-image /restorehealth 2. Type the following command, and then press Enter:

dism /online /cleanup-image /startcomponentcleanup

  1. Install the Windows 8.1 Update from the download center.

 Windows 8.1 Update (32-bit version)

 Windows 8.1 Update (64-bit version)

If you have followed these steps and you still receive error 0x80073712, log files may need to be collected and reviewed. Please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2014-06-11T01:22:45+00:00

RH6M6,

I saw the kb2969339 update come through this morning a good 6 hours before the normal patch Tuesday updates were to be released and thought it was strange. Applied it to the final computer tonight and ran Windows Update. KB2919355 went right through and installed and the rest of the updates are now being installed. Hope this solution works for others.  Thanks.

Jim

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  1. Anonymous
    2014-05-20T05:18:39+00:00

    It actually came with a key fortunately, since the OEM Win 8 key on there didn't work. I copied the contents of the thumb drive to a directory on the desktop and ran setup from there (similar to how the eightforums says to do it with a .iso file  - hoping that works).

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  2. Anonymous
    2014-05-20T05:18:21+00:00

    I forgot to add this my original post... download "Microsoft Safety Scanner" from the microsoft website (I apologize again, as I don't remember the thread I found the link on) and run it in full mode.  Although I doubt if it matters or not whether you run it before or after the repair install, it should be run to rule out any possible malware induced corruption.  It will take hours to finish (or at least it takes that long on my laptop due to 10M+ files.  Mine hasn't finished yet, and although it's picked up "infected" files, I'll have to wait til the scan's done to determine if any are unintended malware.  I have zip, rar, and iso's of multiple programs that contain malware, from Hiren's Boot CD to many Nirsoft programs (both are handy to have and both are freeware).  Nirsoft is a collage of over a hundred utilities that were written for xp or server 2000, but which are still highly useful.  Another suite of tools I'd recommend are sysinternals (which were developed by a Microsoft tech/development team, but which was discontinued after Windows 7), and you'll definitely want to download Contig, which is far better at defragging HDD's that the included optimization utility that was built for SSD's.

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  3. Anonymous
    2014-05-20T05:05:15+00:00

    The files should be on the root.  Run the setup from within windows.  Depending on if you have a UEFI setup with a bios locked key will determine if you'll be required to input a product key. If you are required to, the 8.1 Pro generic key is XHQ8NC3MCJRQXB6WCHYGC9WKB.  If you have a different version of windows, google "<windows edition> generic product key".  If you have to use a generic key to install, you'll need to manually activate windows through PC Settings with your activation product key.

    Select the option to keep everything the same [paraphrased], which should be the 1st option out of three and should be located at the top of the window.  Let the install do it's thing and be patient as it can take a while.  I've had it take as little as 30 - 60 min, but when I did it yesterday to fix the same problem you're having, it took a few hours.  You're not going to be able to use your pc during this time.

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