KB2871997 update failure

Anonymous
2014-05-15T17:41:51+00:00

Has anyone else been unable to install this update? I have tried 5 times without success. I have even tried by downloading directly from the Microsoft web site to no avail. Seems to be no mention of this failure on the M/s site.

David.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-05-22T02:27:23+00:00

    These three updates KB2931356, KB2871997 & KB2926765 will not install on my computer running Windows 7 Professional.  I am not going through all the hoops just to install these updates.  After reading all the posts on this issue it is best for this old retired teacher to hide these updates and wait for Microsoft to fix these and get them out of the mix of updates.  Never had trouble installing updates before.  I'm with rrcsjc - Don't know what onedrive is let alone how to get the report data and don't care to learn.

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  2. Anonymous
    2014-05-21T20:55:51+00:00

    I have the logs but am unable to upload them into onedrive using your instructions and assorted other help links.  Get an error on the upload.  Maybe too much for this non techie retiree....

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  3. Anonymous
    2014-05-21T17:17:33+00:00

    chkdsk/r was run. All other updates ran fine.

    KB2871997 fails with 0x8007054F. Win 7 Pro SP1. Updates are done automatically with WSUS. So install was in a tight loop: install, reboot, fail, reinstall, fail

    CMD> sfc /scannow did not find any integrity violations. Install still failed.

    Link to System update readiness tool from http://support.microsoft.com/kb/947821 for Win 7 SP1 32 bit is broken. 5/22/2014 - Link to System update readiness tool has been fixed. System update readiness logfile says "No errors detected." Installing Windows6.1-KB2871997-V2-X6.msu from safe mode failed with "Installer encounter an error: 0x8007043C This serverice cannot be started in Safe Mode."

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  4. Anonymous
    2014-05-20T21:23:55+00:00

    You need to say what the problem is with your computer? The reports produced by running the System Update Readiness tool indicate no errors were found.

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  5. Anonymous
    2014-05-20T18:35:42+00:00

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