KB2871997 update failure

Hi success (but I don't know how!)

Method 3 - I did a clean boot and tried to install KB2871997 again - it failed (Code 800736B3 which I cannot find on the m/s web site).

Restored the boot to normal.

Downloaded Hotfix KB947821 directly from the web site as it had failed before from the link in your email.

Don't know what the result was as it does not seem to have a great dialogue with the user.

Looked at Windows Update in Control Panel and KB2871997 - still shown as failed.

By chance 4 new updates available came up so I installed them - these also included KB2871997!!!

All 4 installed correctly!!!

A result, but as I said, I don't know how or why!

Thank you, Susan, for all your help and advice. I certainly know more about the procedures for getting around problems than I did 2 days ago!

Kind regards,

David.

Hi,

Progress report.

Using Windows 7 Professional all up to date (with this one exception!!).

1 scannow - completed with the response:- "Windows Resource Protection did not find any integrity violations". Tried the download again, which failed.

2 SURT - used your URL link - selected the correct version for W7, 64 bit and clicked download. Was referred to another M/s window "we are sorry but the page you requested cannot be found" !!! What's going on here?

3 method 3 -  I will leave until tomorrow morning (UK time) as it looks a little more complex that anything I am used to as a senior citizen!

Many thanks for you assistance so far.

David.

What operating system?

If Windows 7 I'm giving you the canned "you got something wrong in the servicing stack" answer

Method 1:The System File Checker tool

To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

To run the System File Checker tool, follow these steps:

1.    Click Start, and then type cmd in the Start Search box.

2.    Right-click cmd in the Programs list, and then click Run as administrator. If you are prompted for an administrator password or confirmation, type your password or click Continue

3.    At the command prompt, the following line, and then press ENTER:

sfc /scannow

For more information visit the following link:

http://support.microsoft.com/kb/936212

Now you can try to perform the Windows update and check if the issue persists.

Method  2:

System resources, such as file data, registry data, and even in-memory data, can develop inconsistencies during the lifetime of the operating system. These inconsistencies might be caused by various hardware failures or might be caused by software issues. In some cases, these inconsistencies can affect the Windows servicing store, and they can cause software updates not to work. The System Update Readiness Tool tries to resolve these inconsistencies.

After you download the System Update Readiness Tool, it runs a onetime scan for inconsistencies that might prevent future servicing operations. This scan typically takes less than 15 minutes to run. However, the tool might take significantly longer on some computers. The Windows Update progress bar is not updated during the scan, and progress seems to stop at 60% complete for some time. This behavior is expected. The scan is still running and you should not cancel the update.

For more information and to download the “System update readiness tool” visit the following link:

http://support.microsoft.com/kb/947821

Method  3: You may also try to perform a “Clean boot” and check if the issue persists.

NOTE: THIRD PARTY SOFTWARE DISCLAIMER

Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Clean boot: 

Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

a.             Log on to the computer by using an account that has administrator rights.

b.    Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

c.     On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

d.    On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

e.    Click OK, and then click Restart.

Note: Reset the computer to start as usual

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

a.     Click Start, type msconfig.exe in theStart Search box, and then press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

b.            On the General tab, click the Normal Startup option, and then click OK.

c.     When you are prompted to restart the computer, click Restart.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

Method 4: Run the Windows Live Safety Center's 'Protection' scan in Safe

Mode with Networking, visiting the following link:

http://onecare.live.com/site/en-us/center/howsafe.htm

The code is 800736B3, which I'm afraid means nothing to me!

I've not seen failures with this update which is why there's nothing documented.  What error code do you get when you try to install it?