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Hi,
I have one of these keyboards at home and at the office, in the office I have the whole desktop including the mouse, but at home I only have the keyboard. I upgraded from the Microsoft Ergo 4000 keyboard that I've used for many years. So far I'm enjoying the keyboard but I have an issue that I was wondering if there was a way to fix?
The one at work doesn't seem to have this problem although I use the keyboards differently, at work it's mainly for typing and coding, at home I use it for typing and gaming.
The issue:
The Shift, Alt, and Control buttons when pressed numerous times seem to stick even when they aren't being pressed. For example if I have 3 out of 5 files I want move from one folder to another, if I push and hold control, select the files in the 1st, 3rd, and 5th position with my mouse, after I drag them to the other folder and release the control button, if I click on the 2 remaining files in the original folder, both files are selected even though I'm not holding control down so you'd expect only 1 to be selected.
Same issue happens in games where I've bound hotkeys to use modifiers such as shift, control, or alt. If I'm alternating between 1 and shift-1, eventually just pressing 1 will result in shift-1 being registered. I initially thought that maybe stickey keys was being turned on but I've confirmed that is not the case.
Both cases are resolved by simply pressing the button that's sticking and that fixes it, but when using multiple modifiers, it's hard to determine which one is sticking so it usually results in pressing each of the buttons, alt, control, and shift once until it's back to normal.
Additional Information:
None of these problems seem apparent on my work desktop. I'm using windows 8.1 Pro at home and windows 7 pro at work. At work, my receiver is plugged into a usb switch as I use it for 2 pcs, the switch is 2 ft away from my keyboard position in line of sight.
At home, the usb receiver is plugged into the back of my desktop under my desk, out of line of site? (could this be a problem?)
Any ideas you have to solve either of these issues would be most appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I've found a solution:
Open Device Manager
Under Human Interface Devices, locate the Microsoft Hardware USB Keyboard
Right click, Properties
Power Management Tab, Uncheck allow the computer to turn off this device to save power
That fixed it for me, no need to uninstall/change drivers.
Microsoft, please fix this problem. The sticky modifier keys on the Sculpt Ergonomic Keyboard drives me batty! I just want to smash this keyboard. It would be a fine keyboard if it weren't for those sticky keys. FYI, I have the latest drivers. The issue appears to be a software issue. If this is some "feature", please provide a way to turn it off.
- The Shift, Alt, and Control buttons when pressed numerous times seem to stick even when they aren't being pressed. For example if I have 3 out of 5 files I want move from one folder to another, if I push and hold control, select the files in the 1st, 3rd, and 5th position with my mouse, after I drag them to the other folder and release the control button, if I click on the 2 remaining files in the original folder, both files are selected even though I'm not holding control down so you'd expect only 1 to be selected.
Same issue happens in games where I've bound hotkeys to use modifiers such as shift, control, or alt. If I'm alternating between 1 and shift-1, eventually just pressing 1 will result in shift-1 being registered. I initially thought that maybe stickey keys was being turned on but I've confirmed that is not the case.
Both cases are resolved by simply pressing the button that's sticking and that fixes it, but when using multiple modifiers, it's hard to determine which one is sticking so it usually results in pressing each of the buttons, alt, control, and shift once until it's back to normal.
I also have 2 of these keyboards (home and work) and have experienced this exact sticky modifier key issue at least a few times every day, including Ctrl, Alt, Shift, and my spacebar on occasion. I have only noticed this on the left the side of the keyboard, since that side is where I use these keys more frequently. I have not had this happen with any other key (alphanumberic, tab, etc.) on either of my Sculpts.
I'm running Windows 8.1 on both machines with the latest Microsoft Mouse and Keyboard Center software (v 2.2.173.0). The software recognizes my Sculpt.
I own 1 from the desktop+mouse package and 1 keyboard standalone. They were purchased months apart from each other from 2 different retailers. I have read others with similar sticky key experiences, so it does not seem like the ones I own are from a bad batch that passed quality control.
Could it be that this gorgeous and wonderfully ergonomic keyboard is structurally flawed? Or maybe there's some magic registry or property setting that the lacking Mouse/Keyboard Center software isn't showing us?
Here is the specific driver information that I currently have installed:
Device HID\VID_045E&PID_07A5&MI_00\8&120bdc3a&0&0000 was configured.
Driver Name: oem7.inf
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Driver Date: 04/12/2013
Driver Version: 9.4.156.0
Driver Provider: Microsoft
Driver Section: MicrosoftKBD_Dev.NTamd64
Driver Rank: 0xFF0001
Matching Device Id: HID\VID_045E&PID_07A5&MI_00
Outranked Drivers: keyboard.inf:HID_DEVICE_SYSTEM_KEYBOARD:00FF1002 input.inf:HID_DEVICE:00FF1004
Device Updated: false
That's what I'm thinking. I tried all of his steps and nothing helps. The keyboard center isn't a driver, it's just software.
Hi,
This issue may occur if the Keyboard drivers are not updated.
Let’s try the following steps and check.
Method 1:
You may try running the Windows Updates and install all the available updates including the optional driver and firmware updates.
Windows Update: Frequently Asked Questions
You may also refer to the link and try installing the Windows 8 drivers/software and check.
If you are facing issues to install Windows 8 drivers, then try installing the Windows 8 drivers in Windows 8 compatibility mode and check.
You may download the drivers from the computer manufacturer website and trying installing it in Windows 8 compatibility mode:
Follow these steps to install the drivers in compatibility mode and check if that helps.
a. Download the driver from the manufacturer’s website.
b. Right-click on the driver setup file and click on ‘properties’.
c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu.
d. Click on ‘Apply’ and click ‘OK’ and run the file to install it.
Method 2:
You may also refer to the article and try the steps provided to fix the issue.
Refer to the section “When I hold down some keys, they repeat until I release them” and check.
Regarding the issue related to keyboard not allowing monitors to go into power saving mode, you may try the following steps change the Power option settings and check.
a. Press Windows + X, select Control Panel.
b. Open the Keyboard control panel item.
c. Click the Hardware tab, and then click Properties.
d. Click the Change Settings button.
e. Click the Power Management tab, and uncheck the option “Allow this device to wake the computer”.
f. Click OK, and then click OK again.
Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.
