this file format is unsupported or the file is damaged error message after Windows RT 8.1 upgrade

Anonymous

After I upgraded my Surface RT 64/gb to Windows RT 8.1, the photo app no longer recognizes the file format of jpegs! You CAN see the photos within the photo app, and browse thru them. The photo app tile, however, will not display any pics whatsoever (it did just great BEFORE the upgrade). If you try to set a static tile photo, it tells you that "this file format is unsupported or the file is damaged"! THIS EVEN HAPPENS IF YOU TAKE A PIC WITH THE BUILT-IN CAMERA AND TRY TO USE IT FROM THE CAMERA ROLL - It still says that the photo format is unsupported or damaged!

Interestingly, even though you cannot assign a photo to the Photo tile, you CAN set that photo as a lock screen photo. So, therefore, it seems that this issue is only with the Photo App.

Also, after the upgrade, the "Turn Live Tiles On/Off" option is now missing. You can only resize the photo app tile or "unpin" from start menu.

Mircrosoft PLEASE FIX THIS

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Anonymous

Hi Lyle,

The issue you are hitting with file is an unsupported format is a known issue. We are working to get a fix out to windows update. It tends to be intermittent, if you shut down and restart the app it sometimes goes away. Try doing this from Task Manager -> select Photos -> End Task

The ability to set as static tile is also available in 8.1. You can either find a picture and click on "set as" -> "photos tile". Alternatively, you can also swipe the right side->click "settings"->"options"->"shuffle photos on the photos tile" ->"off".

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Barb Bowman 80,815 Reputation points MVP Volunteer Moderator

2013-10-19T09:38:14+00:00

After I upgraded my Surface RT 64/gb to Windows RT 8.1, the photo app no longer recognizes the file format of jpegs! You CAN see the photos within the photo app, and browse thru them. The photo app tile, however, will not display any pics whatsoever (it did just great BEFORE the upgrade). If you try to set a tile photo, it tells you that "this file format is unsupported or the file is damaged"! THIS EVEN HAPPENS IF YOU TAKE A PIC WITH THE BUILT-IN CAMERA AND TRY TO USE IT FROM THE CAMERA ROLL - It still says that the photo format is unsupported or damaged!

Interestingly, even though you cannot assign a photo to the Photo tile, you CAN set that photo as a lock screen photo. So, therefore, it seems that this issue is only with the Photo App.

Also, after the upgrade, the "Turn Live Tiles On/Off" option is now missing. You can only resize the photo app tile or "unpin" from start menu.

Mircrosoft PLEASE FIX THIS

Can you start with http://answers.microsoft.com/en-us/windows/wiki/windows8_1-pictures/show-and-restore-broken-libraries-in-windows-81/ed57b9dd-49d8-4f41-b008-8dd51dcaf76b

Then please report back with info on whether the jpgs are still reported as broken AND post one of them on your public SKyDrive (with a link) so that we can verify the file is not corrupted.

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Barb's Connected World Blog Reader Windows 8 App -

http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

Windows and Surface Community Reader Windows 8 App

http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

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Anonymous

2013-10-19T11:59:11+00:00

Barb - followed the instructions to restore broken libraries ` no change whatsoever!

Not sure how to post a pic to a public skydrive - can I simply email you one of the pics?

Also - not sure how restoring the libraries was going to restore the "Turn Live Tiles On/Off" option that is now missing from the photo app

Thanks for your help

Lyle
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Anonymous

2013-10-19T12:27:05+00:00

Barb - managed to put pics in the public section of my skydrive - how do I send you a "link" - I can't find any URL for my public sky drive photos!

Lyle
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Barb Bowman 80,815 Reputation points MVP Volunteer Moderator

2013-10-19T13:11:32+00:00

Barb - managed to put pics in the public section of my skydrive - how do I send you a "link" - I can't find any URL for my public sky drive photos!

Lyle

With IE, go to https://skydrive.live.com/, sign in. navigate to your public folder, copy the link from IE and paste here like https://skydrive.live.com/#cid=27A6342EF735CC0F&id=27A6342EF735CC0F%21294

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Barb's Connected World Blog Reader Windows 8 App -

http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

Windows and Surface Community Reader Windows 8 App

http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

Please mark as answered if this answers your question
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