this file format is unsupported or the file is damaged error message after Windows RT 8.1 upgrade

Anonymous

After I upgraded my Surface RT 64/gb to Windows RT 8.1, the photo app no longer recognizes the file format of jpegs! You CAN see the photos within the photo app, and browse thru them. The photo app tile, however, will not display any pics whatsoever (it did just great BEFORE the upgrade). If you try to set a static tile photo, it tells you that "this file format is unsupported or the file is damaged"! THIS EVEN HAPPENS IF YOU TAKE A PIC WITH THE BUILT-IN CAMERA AND TRY TO USE IT FROM THE CAMERA ROLL - It still says that the photo format is unsupported or damaged!

Interestingly, even though you cannot assign a photo to the Photo tile, you CAN set that photo as a lock screen photo. So, therefore, it seems that this issue is only with the Photo App.

Also, after the upgrade, the "Turn Live Tiles On/Off" option is now missing. You can only resize the photo app tile or "unpin" from start menu.

Mircrosoft PLEASE FIX THIS

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Anonymous

Hi Lyle,

The issue you are hitting with file is an unsupported format is a known issue. We are working to get a fix out to windows update. It tends to be intermittent, if you shut down and restart the app it sometimes goes away. Try doing this from Task Manager -> select Photos -> End Task

The ability to set as static tile is also available in 8.1. You can either find a picture and click on "set as" -> "photos tile". Alternatively, you can also swipe the right side->click "settings"->"options"->"shuffle photos on the photos tile" ->"off".

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46 additional answers

Anonymous

2013-10-19T18:57:48+00:00

I went to <change pc setting><update and recovery><remove everything ...> and restored to factory then synchronized it back to my settings from yesterday and the camera works fine now.
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Anonymous

2013-10-19T18:03:29+00:00

Yep - still getting the unsupported/file damaged message. I am reformatting and reinstalling everything and will wait until Microsoft puts the Windows RT 8.1 download back up in the store (they have removed it due to problems - mine probably being one of them lol)

Thanks
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Barb Bowman 80,815 Reputation points MVP Volunteer Moderator

2013-10-19T17:59:05+00:00

Did everything as instructed - Live tiles option not available. Still cannot assign a pic to the live tiles. It should be noted that I CAN assign the pic to the lock screen, and I can also edit the pic in the photo app. I think I'm going to restore my surface to Windows 8.0 until Microsoft can get their act together. I switched from an Ipad to a Surface - and this is simply a nightmare. Now I know WHY I should've stuck with the ipad - it simply works without this **** happening.

Lyle

Do you still get the "this file format is unsupported or the file is damaged" error?

If you create a new user, do you have this issue with the new user account? I DO understand the frustration.
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Anonymous

2013-10-19T17:13:13+00:00

Did everything as instructed - Live tiles option not available. Still cannot assign a pic to the live tiles. It should be noted that I CAN assign the pic to the lock screen, and I can also edit the pic in the photo app. I think I'm going to restore my surface to Windows 8.0 until Microsoft can get their act together. I switched from an Ipad to a Surface - and this is simply a nightmare. Now I know WHY I should've stuck with the ipad - it simply works without this **** happening.

Lyle
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