This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi all,
I'm having an issue where if I restart the tablet it gets stuck between shutting down and starting up leaving me with a black screen. I usually then have to soft reset it by holding the power button down for 10 seconds after which it starts up as normal. It sometimes does this after a regular shut down or even sometimes after it's just been asleep. I have done several factory resets slowly installing windows updates, programs, everything I can think of to no avail. This is the third tablet (2 replacements) so I'm thinking it's not a hardware issue. Asus don't think it's a known problem and I've trawled the net but I haven't found many others having this issue. Any help or suggestions would be greatly appreciated.
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi everyone,
I have faced the same problem. But yesterday I tried to update Bios to last version (216) from http://support.asus.com.tw/. Asus Live Update in my T100 dosn't show this update, it is necessary to download it from web pages.
After Bios update everything looks OK, no problems after reboot or sleep.
when i went to the website the only bios update i could find was on a link to the microsoft support and when i was about to update it warned me to do some sortof procedure on the manufacturer website and i couldn't find out what to do
I have also updated the Firmware to BIOS V2.20 on my T100 and it seems much more stable. All up I've had to do 4 full system recoveries because the system would play up.
The final time I flashed the new BIOS then did a fresh install of Windows then went straight to System Update and updated the OS, I also turned off the Auto Update just set it to warn me so I can do manually as once it was updating when I rebooted and it left the tablet in a mess.
The system us much more stable now, it has run for 5 days without a hiccup. I would urge everyone to update the Firmware - much more bug free it seems.
Hi Folks: I solved my problem (paid a tech $100) by having the BIOS updated to the 220 version and then using the system recovery to revert to the original Windows from the stored image. Fortunately, the T100 was only a few days old, so I was not heavily invested in setting it up and installing software. The tech mentioned to me that he was able to flash the BIOS without having the computer boot (it couldn't) by pressing the Power and Esc buttons at the same time. He could then indicate that the new BIOS was on a flash drive connected to the USB input.
He also mentioned somewhat philosophically that when a new machine enters the marketplace, the earliest buyers are the "guinea pigs." Although my paying an additional 20-25% on the price of the machine was painful, it seemed better than dealing with the pathetic support ASUS reportedly offers or returning it to Amazon, waiting a week, and then having a new T100 with the same potential problem (the 214 BIOS).
The T100 is priced competitively, which is good, but to stay profitable the company likely does not invest enough in quality control or support. Pricier machines hopefully have more investment in these. You get what you pay for.
Anyhow, my T100 is now running fine and I love its small size, low weight and versatility as a tablet and PC. Paying the extra $$ still bugs me, but it was worth saving the time and hassle. Hopefully, someone reading this will benefit from my experience and save some time and/or money.
I bought the Asus T100 and I read reviews of people recommending to update the bios. So I went to the Asus website and flashed the latest bios 220.. now the tablet does not turn on. I called Asus and the guy told me that flashing bios is not covered by the warranty.. I was like.. WHAT???
I told him this is from their own website..how can it not be covered? - he didn't have an answer.
Now we have a bricked tablet.
Make sure you have the keyboard attached. If you press and hold down the Power button and then about a second later press and hold the Volume + key for up to 10 secs it should go into system recovery mode. It will display a "Please Wait" message under the ASUS Logo during startup.
You will then get a Menu with Options of Windows Bootloader or Setup
Choose the Setup option using the arrow keys on the keypad and press [Enter]. Use the system recovery option to re-install windows from the install image in the recovery partition.
