Asus T100 transformer tablet running Windows 8.1 - startup issue

Anonymous
2013-11-12T10:13:59+00:00

Hi all,

I'm having an issue where if I restart the tablet it gets stuck between shutting down and starting up leaving me with a black screen. I usually then have to soft reset it by holding the power button down for 10 seconds after which it starts up as normal. It sometimes does this after a regular shut down or even sometimes after it's just been asleep. I have done several factory resets slowly installing windows updates, programs, everything I can think of to no avail. This is the third tablet (2 replacements) so I'm thinking it's not a hardware issue. Asus don't think it's a known problem and I've trawled the net but I haven't found many others having this issue. Any help or suggestions would be greatly appreciated.

Thanks.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2013-11-16T08:32:15+00:00

Hi everyone,

I have faced the same problem. But yesterday I tried to update Bios to last version (216) from http://support.asus.com.tw/. Asus Live Update in my T100 dosn't show this update, it is necessary to download it from web pages.

After Bios update everything looks OK, no problems after reboot or sleep.

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  1. Anonymous
    2013-11-23T23:15:45+00:00

    (OP) - I ended up getting a third replacement tablet and it had the freezing issue as well. So that was 4 out of 4 faulty units. I installed the BIOS update and now all is well. Haven't had an issue since. Thanks for everyone's help getting this sorted.

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  2. Anonymous
    2013-11-22T01:38:37+00:00

    I think it is "higher than 20% AND plugged in"

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  3. Anonymous
    2013-11-20T01:59:14+00:00

    At "NewEgg" in the USA.

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  4. Anonymous
    2013-11-20T01:57:25+00:00

    I updated the BIOS to 216.

    The problem is somewhat solved.

    Pressing the power button sometimes turns on the display immediately and sometimes it takes up to 20 seconds. A couple of times it never came on at which point I had to do a reset.

    Overall, it's a lot better. The BIOS update is worth it.

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