Windows 8.1 will not download from the Store

Anonymous
2013-10-24T15:01:11+00:00

When I attempt to download Windows 8.1 PRO from the store I get the below message:

Store

You need to use an account with Administrator privileges to install Windows 8.1 try logging in with the user account of an administrator of this PC and trying the upgrade again.

I am logged into an administrator account.  The account is in the administrators group and I can do other administrator functions with this account.  My system has 2 administrator accounts and neither one will work.  Is there a security policy I need to change to allow the upgrade?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-04T17:48:51+00:00

Same issue: 

Brand new Windows 8 workstation - with 100% of the updates installed and rebooted.

spent hours enabling the local admin account, creating other profiles.. running windows updates.

finally it shows up in the store - but I can't seem to download it.

The store shows up with the 8.1 upgrade - but displays the error that you have to be an administrator to install.

I uninstalled the KBKB2871389  then I downloaded it manually and  manually installed it.

After rebooting  I was able to get the 8.1 to download and install it.

Very frustrated.

Was this answer helpful?

6 people found this answer helpful.
0 comments

153 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-04-11T14:03:14+00:00

    Steve where did you even find this  KBKB2871389 to uninstall it ive searched thru all my updates and its not there?? any idea

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-04-10T02:44:10+00:00

    THANK YOU THANK YOU THANK YOU   I am not a computer guru, I followed your instructions and I was able to successfully do the upgrade to 8.1.   You are fabulous!  Thanks so much....

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-04-10T01:59:57+00:00

    I do have the same issue,if I adjust the internet option <conection <lan seting I can get into store,but I get the message I need to sign in,

    is Microsoft taking any action to it

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-04-10T01:47:06+00:00

    Hi

    I think I have found a fix for this problem. We setup systems on a daily basis and part of this process is to upgrade systems to 8.1

    We normally do 10 a day and 9 out of the 10 of these will experience this issue and normally we just leave them alone and at some random point it will work.

    We wanted to try and find away of doing this without having to wait for a random point in time that it would allow us.

    After following all the suggestions posted before we had not been able to find a consistent way to get it to work and between 5-7 out of 10 would still have the error message "Administrator privileges"

    If we follow the following procedure it works every time! We have no idea why or how this would work but we don't have this problem anymore.

    1. Make sure all windows updates are done.
    2. Go to the windows search and type "Computer".
    3. Right click and select properties so that it brings up the system properties window.
    4. Close this properties window and go back to the store.
    5. Select the upgrade to windows 8.1 from the store.
    6. It should then download the update.

    I hope this solves the issue for you as it has done for us!

    Thanks Mark!!

    Thanks Mark - this actually works!!

    Anyone who is having this problem, please try Mark's solution.

    After searching several boards for hours and days, this solution worked quickly and without complications.  Thank you so much for saving my sanity!

    Was this answer helpful?

    0 comments