windows 8.1 hangs on Please Wait screen (restoreoptin)

Anonymous

When logging in, a Please Wait screen shows up along with a Cancel button. I tried letting it sit there for more than half an hour but nothing happens. I noticed the application is letterboxed and I can use Win+D to see that the desktop show up. The screen stays on top blocking all mouse activity and most of my screen.

Eventually I logged into another account and found restoreoptin running and terminated it. That removed it from my original account however it will do it again if I log out and log back in.

Any ideas?

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Anonymous

I found another workaround that allows for still using skydrive, and further confirms the relationship to skydrive setup.

(This is the method I used)

login to the affected account
Press Windows Key + L to lock the computer
Switch to a user account with administrator priveledges
open task manager & switch to the "Processes" tab (Press "More Details" if don't see a processes tab)
find restoreoptin.exe & end task that process
switch back to affected account (Start Page, click your account name/picture, click the account you want to switch to)
Open Charm menu (windows key + C), select "Settings", then Change PC Settings
Select Skydrive
Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick)
logout & log back in
you should no longer be prompted with the blank 'please wait' screen

Another workaround that should achieve the same, as posted by others:

login to the affected account
Press Windows Key + r
Type:

taskkill /f /im restoreoptin.exe 4. Open Charm menu (windows key + C), select "Settings", then Change PC Settings 5. Select Skydrive 6. Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick) 7. logout & log back in 8. you should no longer be prompted with the blank 'please wait' screen

and just for completeness, you could also try:

login to the affected account
Press: Windows Key + r

Type:

taskkill /f /im restoreoptin.exe 3. Press: Windows Key + x

Press: a

Press: <Alt + Y>

(run cmd as administrator) 4. Type:

cd c:\windows\system32

restoreOptIn.exe /Ramp

Complete the Wizard

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Anonymous

I fixed it much more simply. I had to recently rebuild my dell xps 27 and started with 8.0. Setup everyone's account since I have a home network and domain setup. Then upgraded, I ran into the same issue as everyone here in the post. What I had to do to fix is is unassociated all the windows live/Hotmail/outlook accounts from the domain accounts and then re-apply them. This then asked me to verify that the account has permissions to skydrive, and asked for verification. Texted me, I put in the verification code and it was fixed on all accounts. Someone also mentioned making it a local account and then reassigning to your windows account. Seems to fix it as well.

Steps for Domain accounts:

Remove association from your windows account
Re-add your windows account
verify that the pc has permissions to back up your info to sky drive/turn off sync with sky drive.

Windows Account:

Make it a local account
Re-add your windows account
Verify that the pc has permissions to backup your info to sky drive/turn off sync with sky drive.

Appears to be a bug in the 8.1 upgrade where the pc and sky drive trust is broken, it didn't happen until I received a windows update, but I could see this happening if you download the patches during the upgrade process.

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180 additional answers

Anonymous

2014-07-17T00:14:10+00:00
Thank you ArthurCai.

This does appear to be a Microsoft issue, since only one of their patches seem to cause it.

The problem with not installing that patch is that you cannot allow automatic updates, or it will get installed eventually.

The problem with the work around is that many of us cannot afford to risk being confronted with the Please Wait screen when we boot up and go live with cistomers, in court, etc.

Does anybody at Microsoft know whether Microsoft
- has determined why patch KB2923768 causes this issue?
- has determined whether patch KB2923768 conflicts with nVidea drivers?
- is working on a patch/fix/rewrite to eliminate the problem caused by this patch?
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Anonymous

2014-07-12T08:05:03+00:00
it's related to the Windows 8.1 patch KB2923768.....Which is for Skydive(one drive),so when you run the upgrade of window ,pls take care of this one . you can select do not install it or following the steps mentioned by the guys :

1.login to the affected account
- 2.Press Windows Key + r
- Type:
taskkill /f /im restoreoptin.exe then press "enter".
- 3.Open Charm menu (windows key + C), select "Settings", then Change PC Settings
- Select Skydrive
- Modify the File Storage, Camera Roll, and Sync Settings (not sure which one does the trick)
- 4.logout & log back in
- 5.you should no longer be prompted with the blank 'please wait' screen
what I want to highlight for this way is : it's really helpful for those whom like me only have one local "admin" account,
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Anonymous

2014-07-04T16:49:19+00:00

Hi,

I did have the 2013 Nvidia driver, which I updated to the latest. Still didn't fix the problem. I didn't have the problem when I first got the computer (Dell Inspiron 7737), but Windows Update installed 20 updates at the same time. That's when the problem occurred. So I did a system restore and installed the updates 2 at a time, setting a new restore point each time. Now I have all the updates, and the system boots fine.

I disabled the automatic install, and will follow this procedure from now on, with all new updates.

Thanks for the suggestion though, because this issue was really hacking me off.
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