Windows Update continually installs KB2802618. I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates. I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues. Still no joy. Issues DISM /cleanup-image returns that the option is unknown The Installed Updates list is empty (therefore) it is not possible to uninstall and re-install updates Solutions attempted: wsreset Windows UPdate Troubleshooter and Cleanup Tool Rename of cabroot2 and SoftwareDistribution [ post ] Confirmed user group similar memberships between Windows 8 devices (one working, one not) Using Powershell for /cleanup-image [post] Checking registry entry permissions between Windows 8 devices Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least CONCLUSION Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work). Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option). After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

There have been six pages of questions since you posted this suggestion. It would be great if you read people's comment which will obviously say that problem hasn't been fixed yet. Microsoft needs to be quick in at least responding to queries and provice roadmap for the fix.

Well i eventually upgraded, i had to do a windows refresh from advance startup options

I didn't have to, but I can't guarantee you won't have to. It just happens to be the solution that worked for me and I thought I would share it as an alternative to spending lots of time diagnosing the issue and getting no closer to a workable solution. I can't guarantee this will work for everyone, nor can I guarantee you won't need to re-install some programs. I didn't have to, at least not yet. Everything seems to be working fine for me. So far, so good. Personally, I have had less problems re-installing over Windows 8 than any other Windows operating system but your experience may vary.

please can you confirm that by re-install windows I wont have to re-register all my software.

There is one exception to my method of fixing the problem. I should have mentioned this before, but please DO NOT use this method if you were running 8.1 preview. It will probably stop you anyways and say you are installing an older version, but this would most likely (if it allowed you to continue) result in even more problems.

Windows update successfully installs KB2802618 repeatedly

Anonymous

Windows Update continually installs KB2802618.

I have downloaded the update manually and run it - several times - and each time it says it was successful; it then does not appear in updates.

I have run the Windows Update troubleshooter, and after asking for Admin permissions, the troubleshooter "Fixed" issues.

Still no joy.

Issues

DISM /cleanup-image returns that the option is unknown
The Installed Updates list is empty
(therefore) it is not possible to uninstall and re-install updates

Solutions attempted:

wsreset
Windows UPdate Troubleshooter and Cleanup Tool
Rename of cabroot2 and SoftwareDistribution [post]
Confirmed user group similar memberships between Windows 8 devices (one working, one not)
Using Powershell for /cleanup-image [post]
Checking registry entry permissions between Windows 8 devices
Working one-by-one through the Updates to see if I can see a pattern, or supply a list at least

CONCLUSION

Manual repair was NOT successful. After exhausting MANY MANY routes, including one-by-one installs, found to be down to the Software Protection Service not wanting to start - at all. This was NOT fixed by a "Refresh" within Windows 8, nor was it fixed by off-line SFC or by DISM /cleanup (when I eventually got it to work).

Solution was to burn a Windows 8 DVD, run Setup, and then run an installation and remove ALL applications, leaving only User Data (second option).

After this, all updates installed correctly, and no software I have installed subsequently has brought the problem back.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

103 answers

Anonymous

2013-10-22T22:09:51+00:00

There have been six pages of questions since you posted this suggestion. It would be great if you read people's comment which will obviously say that problem hasn't been fixed yet. Microsoft needs to be quick in at least responding to queries and provice roadmap for the fix.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T21:35:50+00:00

Well i eventually upgraded, i had to do a windows refresh from advance startup options
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T16:49:36+00:00

I didn't have to, but I can't guarantee you won't have to. It just happens to be the solution that worked for me and I thought I would share it as an alternative to spending lots of time diagnosing the issue and getting no closer to a workable solution. I can't guarantee this will work for everyone, nor can I guarantee you won't need to re-install some programs. I didn't have to, at least not yet. Everything seems to be working fine for me. So far, so good. Personally, I have had less problems re-installing over Windows 8 than any other Windows operating system but your experience may vary.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T16:24:34+00:00

please can you confirm that by re-install windows I wont have to re-register all my software.
Was this answer helpful?

0 comments No comments
Anonymous

2013-10-22T15:59:46+00:00

There is one exception to my method of fixing the problem. I should have mentioned this before, but please DO NOT use this method if you were running 8.1 preview. It will probably stop you anyways and say you are installing an older version, but this would most likely (if it allowed you to continue) result in even more problems.
Was this answer helpful?

0 comments No comments