Multiple errors in Event Viewer: EventID 131 from DeviceSetupManager since September 12, 2014

Anonymous
2014-09-14T08:35:45+00:00

Hello,

Since September 12, 2014 I receive multple errors in Event Viewer from DeviceSetupManager.

Sample error looks like this:

Metadata staging failed, result={E9031C57-C25D-8227-E390-3662BD05D0CB} for container '0x80070490'

This error occurs when the Metadata Refresh in \Microsoft\Windows\Device Setup scheduled task is run or when accessing Control Panel -> Devices and Printers when Device Installation Settings are set to "Recommended" or are set to "Automatically get the device app and info provided by your device manufacturer".

What I believe happens is Windows attempts to contact a Microsoft web server to obtain additional information about a device (custom icon for example) and this process had started to fail for me since September 12, 2014. More details on it can be found on this page.

Looking at the Debug logs of Microsoft-Windows-DeviceSetupManager I can see the following error:

Job (13) has completed for device container '{3c7878f1-bc70-523d-b17c-7aaf5253f81a}', status=Hard Error

Looking at the network traffic, I can see communication using HTTP protocol with Microsoft server which returns HTTP 301 (page has been moved).

SFC /scannow returns no errors. All the latest Windows Updates are installed. I've already tried to remove %PROGRAMDATA%\Microsoft\Windows\DeviceMetadataCache folder to no avail.

Does anybody else see this error message and what can I do to fix the problem?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-09-19T22:34:49+00:00

I just checked ... seems the original url works fine now.     Thanks Emkay1001 !

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  1. Anonymous
    2014-09-18T01:39:26+00:00

    I'm using Google DNS.   Could it be the problem - unable to resolve the web address in the registry???

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  2. Anonymous
    2014-09-17T15:57:49+00:00

    I'd like to know whether or not I should be concerned about the Errors.  Microsoft please fix for us all.

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  3. Anonymous
    2014-09-16T21:45:51+00:00

    I had to restore system on this laptop for totally separate reasons. I'm almost sure the issue is on Microsoft end (they seem to have changed metadata storage domain). But I was wondering, let's put you need to connect a mouse Microsoft for the first time. Leaving service alone (ie turned on), will Windows recognise the device, downloading Microsoft Mouse and Keyboard Center as it used to? Will other devices/drivers on a machine get silently updated as they used to, before all these errors started showing up? I can tell the new url Saammy provided on Eightforums.com is working fine. But what about the old one? Are red marks in Event Viewer the only concern, or there is an actual problem? Thanks

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  4. Anonymous
    2014-09-16T19:39:19+00:00

    My main concern is I'm not able to figure out if this problem actually affects and undermines the way devices get installed/updated. Needing to restore this system, I would like everything to work properly. Were I sure all is fine apart from those event viewer error messages, I could live with them for some time, while waiting for a fix

    I would not do anything so drastic as restore the system..

    Instead, I have simply turned off the service  and stopped the errors :)

    Now I will simply update the drivers as I always have in the past.  Which is probably better  as windows kept telling me I needed to update my video driver when I already had.

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