Grey x's on all desktop icons Windows 8.1

Anonymous
2014-06-18T14:52:09+00:00

Recently a client discover that all of their desktop icons (files and shortcuts) have large Grey X's in the corner on their Windows 8.1 home PC. The files are still accessible upon click through to them. They do not have a tape drive (one possible cause I have seen) and the shortcuts point to various locations on the primary C: drive (documents folder etc). Repairing the icon cache temporarily resolved but it seems to just come back again. They are running Carbonite as a backup, however a brief search of "Carbonite with Grey X's on icons" has not yet yielded anything either. Any help would be welcomed.

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2015-03-19T17:30:16+00:00

I experienced the problem for the first time ever this morning in one of my laptops After tracking what I did this morning that might had caused it, I finally remembered to have installed an update for Boxcryptor. After uninstalling the Boxcryptor app, the grey X's disappeared from all those folder its was on. Bingo! Hope it helps!

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  1. Anonymous
    2014-10-30T11:01:15+00:00

    I've got the same issue, Windows 8.1 Lenovo T440s running Windows 8.1.

    I'm running neither Carbonite nor Norton.  I'm running Dropbox, but it's not set to touch my desktop.  I am using Sugarsync to sync my desktop as well as a few other folders.  Given the numbers JohnFox_817 provided, this means that Sugarsync is using 8 overlays?  I do have my desktop synced through onedrive, does that count as part of the 7 previously mentioned for Windows or is that additional and the 7 was system?

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  2. Anonymous
    2014-08-21T16:27:06+00:00

    Per Carbonite:

    "Yes, we are working to a permanent solution at the moment. The thing is windows only allows 15 overlays. Windows itself used 7 of them and Drop box the latest version has an additional 7 and Carbonite has 3"

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  3. Anonymous
    2014-08-21T16:24:52+00:00

    Carbonite Tech Support is implying that it is DropBox that is doing this.....

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  4. Anonymous
    2014-08-21T16:21:30+00:00

    I have same thing. And I do not use Norton  ....

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