Hi Susan
I did email you on the 17th Dec - and you replied and said you would try and replicate the BITS problem - any luck? I did report it by phone to Microsoft on 16-Dec
This is how I corrupted BITS on two of my XP boxes:
Faulty MS-Fix-It KB971058 - How do I reset Windows Update components?
http://support.microsoft.com/kb/971058/en-gb
The Vista / XP Version of this Fix-It has a problem!!
When run on an XP-SP3 Pro system the BITS registry is "corrupted"
The BITS registry is incorrectly updated - it is using the Win7 / Vista format entries
For example:
"DisplayName"="@%SystemRoot%\system32\qmgr.dll,-1000"
"Description"="@%SystemRoot%\system32\qmgr.dll,-1001"
instead of the correct XP format
"DisplayName"="Background Intelligent Transfer Service"
"Description"="Transfers files in the background using idle network bandwidth. If the service is stopped, features such as Windows Update, and MSN Explorer ..............................."
Other elements of the BITS registry are also incorrect
See this file compare screengrab http://www.stargateuk.info/images/MS-Fix-It_XP_BITS_Registry.png
This is my own server and image - its safe
I also have the exported BITS registries before and after running the Fix-It
Trying to start the renamed BITS service fails:
Could not start the @%SystemRoot%\system32\qmgr.dll,-1000 service on Local Computer
Error 1290: 0x50a
Also posted here on the issue
http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/bits-changed-to-systemrootsystem32qmgrdll-1000/9e59259a-ce09-42f6-9954-bfb6bb0f4f37?page=2