Cannot log in: local account replaced with MS account and MS account inaccesable

Anonymous
2014-01-26T08:59:28+00:00

I have been using my laptop with my local account - i.e. NOT an MS account - up until now.

Today I wanted to use Skype on the laptop for the first time. Skype requires the use of an MS account. Hence I created a dummy MS account (@outlook.com) with which I logged in and used Skype.

LITTLE DID I KNOW THAT I WOULD NOT BE ABLE TO USE MY LOCAL ACCOUNT TO LOGIN ANYMORE!!!

I have the original user-id and password for my local account well documented (and protected).

BUT now I cannot log in with the MS account I created because some problem with the password (it has been blocked due to too many erroneous tries I reckon). Since it was meant to be a dummy account which I did not intend to use in the future I did not bother completing the form and take note of such things as security question, alternative e-mail, telephone etc.

NOW WHAT???

I WANT MY LOCAL ACCOUNT BACK!!!

What can I do??? I am desperate for help on this issue.

PS: I created another MS-dummy account with which I am posting this question.

Windows for home | Previous Windows versions | Security and privacy

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  1. Anonymous
    2014-02-05T15:14:02+00:00

    Hi Shawn,

    I tried the 'reset page' but received an answer that I did not provide enough information to recover the account and the request has been closed.

    What can I do now?

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  2. Anonymous
    2014-02-02T14:21:04+00:00

    I am having the same issue.  I want my local account back and not the MS account when I turn my computer on.  Need help with this too.

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  3. Anonymous
    2014-01-31T14:55:59+00:00

    There's a website where you can chat directly with Microsoft and they should be able to help.

    I agree, Shawn, they should be able to help me. 

    I actually started by speaking on the phone with MS support. After checking several "resources" the rep eventually told me the only way to solve my problem was to use the support chat. After a lengthy online chat, that rep told me fixing the problem would require taking control of my computer and for that to happen, I had to dial an 800 number. I called that number and explained the problem for the third time. I protested when that rep wanted to send me BACK to support chat, so, instead she told me that she was escalating the case.

    That was after two hours of being ping-ponged between phone and online chat support.

    An email  from the "Windows Live Global Escalation Team" came the next day. After a few exchanges, they told me, "Please refer to the link below for further assistance in logging into your computer."

    That link took me to this community forum.

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  4. @CmdrKeene 90,631 Reputation points Volunteer Moderator
    2014-01-31T04:40:40+00:00

    There's a website where you can chat directly with Microsoft and they should be able to help, but as you might imagine you have to sign in to the site to get that direct assistance:

    https://support.microsoft.com/getsupport/hostpage.aspx?oaspworkflow=start_1.0.0.0&wf=0&wfName=billing&locale=en-US&ccsid=635267111031365111&wa=wsignin1.0

    If you have that primary account you can use to get in and seek assistance, they should be able to verify your identity on the other account and reset it for you.

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  5. Anonymous
    2014-01-30T18:03:54+00:00

    That's one of the perks of using a connected account, especially if you have multiple computers, because everything, even passwords, stay in sync.

    My problem isn't exactly the same, but it seems similar enough, in that I seem to be caught in the same paradox as amifu_ckedreally. Hopefully, this is an appropriate thread on which to post.

    (I do recognize, btw, that there are perks to using a connected account. The downside, however, is that deletion of the MS account prevents access to local settings.)

    I had been logging in to my PC using an MS account associated with my secondary email. When I was unable to combine MS accounts, I deleted that MS account, thinking it would simplify things to use only the MS account associated with my primary email.

    Now, when I attempt to make changes to my account or other PC settings, I get a message asking me to verify my identity. When I click on “Can’t access your account”:

    ·         I get the message that my secondary email address (the one formerly used to log-in locally and associated with the deleted account) is NOT recognized as an MS account.

    ·         My account associated with my primary email IS recognized; I am able to log in and change that password but it does not gain me access to the settings on my local machine.

    Thanks. I appreciate your attention to this.

    I a

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