Facebook video calling / chat does not work after windows 8.1 PRO upgrade / update

Anonymous
2013-10-19T01:39:19+00:00

Hi,

I originally had windows 8 PRO where facebook calling was working fine.

I upgraded to 8.1 PRO on 17th, since then am unable to see the Facebook video calling button. I also frequently get the msvcr110.dll was not found error.

  1. I have tied all solutions posted on this forum like do a clean boot, uninstall - install etc.
  2. Microsoft Fix it page says "We're sorry, but your operating system is not supported by Microsoft Fix it at this time."
  3. Tried running in compatibility mode.
  4. I even tried downloading .net frame work and C+ redistribution, but it says system already has the latest software.
  5. I also see some event errors in the event logger:

Faulting application name: FacebookVideoCalling.exe, version: 1.2.0.287, time stamp: 0x50775885

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x3cca0b4f

Faulting process id: 0x1f68

Faulting application start time: 0x01cecb51b2458965

Faulting application path: C:\Users\prafu_000\AppData\Local\Facebook\Video\Skype\FacebookVideoCalling.exe

Faulting module path: unknown

Report Id: f054c40f-3744-11e3-8251-240a646ebdc3

Faulting package full name:

Faulting package-relative application ID:

Please help...

Windows for home | Previous Windows versions | Music, photos, and video

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  1. Anonymous
    2014-01-10T07:07:45+00:00

    microsoft they put huge money on skype, they want to bring all facebook users to use skype, they purposely did this, shame on microsoft :(

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  2. Anonymous
    2014-01-13T13:12:55+00:00

    Hi Jahesh,

     

     

    This issue may occur due to compatibility or you need to change any settings in Facebook or on the web browser.

    Method 1:

    Step 1:

    If you are using Internet Explorer, then try the following steps and check:

    You may refer to the article to add check in compatibility view settings.

    Fix site display problems with Compatibility View

    Step 2:

    You may try to clear the browser cache and check.

    If you are using Internet Explorer, then try the following steps to clear the cache:

    You may try deleting the temporary internet files and check if it helps.

    a. Open Internet Explorer on desktop.

    b. Press Ctrl+Shift+Del, select and delete your temp files, cookies and browsing history.

    Method 2:

    Also make sure you have install the latest version of graphic card and other device drivers referring to the computer manufacturer website and also check Windows Updates for optional driver updates.

    You may also check with Facebook support for further assistance.

     

    Hope this information helps. If you need any further assistance or information on this issue, reply back to this post. I will be glad to help you.

     

    Sorry but I realize windows 8.1 is bad, almost people catch this error, we're very annoyed !!

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  3. Anonymous
    2014-01-17T00:13:14+00:00

    i had this issue too. try to upgrade your video driver for win 8.1. it's work for me

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  4. Anonymous
    2014-06-05T15:46:20+00:00

    I just happened to try Video Calling yesterday and to my surprise it just worked. I'd given up on it ever working again.

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  5. Anonymous
    2014-06-05T17:06:44+00:00

    Video Calling worked today,,!!I I'd given up on it ever working again...also...:-)

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