Facebook video calling / chat does not work after windows 8.1 PRO upgrade / update

Anonymous
2013-10-19T01:39:19+00:00

Hi,

I originally had windows 8 PRO where facebook calling was working fine.

I upgraded to 8.1 PRO on 17th, since then am unable to see the Facebook video calling button. I also frequently get the msvcr110.dll was not found error.

  1. I have tied all solutions posted on this forum like do a clean boot, uninstall - install etc.
  2. Microsoft Fix it page says "We're sorry, but your operating system is not supported by Microsoft Fix it at this time."
  3. Tried running in compatibility mode.
  4. I even tried downloading .net frame work and C+ redistribution, but it says system already has the latest software.
  5. I also see some event errors in the event logger:

Faulting application name: FacebookVideoCalling.exe, version: 1.2.0.287, time stamp: 0x50775885

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x3cca0b4f

Faulting process id: 0x1f68

Faulting application start time: 0x01cecb51b2458965

Faulting application path: C:\Users\prafu_000\AppData\Local\Facebook\Video\Skype\FacebookVideoCalling.exe

Faulting module path: unknown

Report Id: f054c40f-3744-11e3-8251-240a646ebdc3

Faulting package full name:

Faulting package-relative application ID:

Please help...

Windows for home | Previous Windows versions | Music, photos, and video

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  1. Anonymous
    2013-10-24T01:29:04+00:00

    We Are all using the in browser Facebook videocalling feature through Facebook's deal with Skype. When on Facebook and the popup chat window for a friend is up there should be a little icon that looks like a video recorder, but it disappears. If you run the web browser in Windows 8 compatibility mode the button shows up and you can attempt to make and answer calls but the software crashes, it is a mere compatibility issue with Windows 8.1 that the software has even though it says it is completely compatible. It may be possible to get the video chat software and plugin to run in compatibility mode and fix the problem but i haven't figured out how to yet

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  2. Anonymous
    2013-10-24T05:17:08+00:00

    it didn't work for me. icon shows but never makes the call. it gives the message that software not available.

    I have also Skype for desktop version installed in my laptop. I don't know whether this makes any conflict or not.

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  3. Anonymous
    2013-10-24T06:16:17+00:00

    Nothing to worry just Go to the Icon of your Favourite Web Browser and Right click and select Troubleshoot  Compatiability  and Try it running with Windows 8 setting. It will start working fine. And it worked for me too. Wish Microsoft will soon solve this problem.

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  4. Anonymous
    2013-10-24T17:10:12+00:00

    Useless. 

    This gives you only the camera icon back .

    But the Video chat is not working fine at all ...

    I am not sure you could see something using this

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  5. Anonymous
    2013-10-27T19:30:28+00:00

    Hi  I did it and still doesnt work for me !!! I use Google Chrome I really wanna fix this since I left my country and videocalling was the only way to see my family !!  any other suggestions PLEASE !

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