This is horrible response and I've seen it given by other MS engineers. Thousands of people are having this problem since the 8.1 release. I highly doubt all of us had our routers go bad at the same time. Own up to this Microsoft and please fix it. The standard response will not cut it anymore.
I couldn't agree more!! We have four computers in the house and only my BRAND NEW desktop is having this problem since I upgraded to 8.1. I should have left well enough alone!! Fix it PLEASE it is REALLY annoying!