Windows 8.1 touch screen not working?

Anonymous
2013-10-20T00:55:12+00:00

Is there a touch screen bug in the final version of Windows 8.1 or is there a particular setup I need to do to get touch to work reliably?

I just installed it on my Fujitsu T902 and sometimes the touch screen responds and sometimes it doesn't. The same also applies for the digitizer.

Windows for home | Previous Windows versions | Search, touch, and mouse

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-08-22T10:34:59+00:00

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with re-installing touch screen driver. I will surely help you to fix this issue.

What is the make and model of the laptop?

You may try to download and install latest touch screen driver from the computer manufacturer website and check if it helps.

Refer to the link for additional information.

Touch and pen settings: FAQ

http://windows.microsoft.com/en-us/windows-8/touch-pen-settings-faq

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Was this answer helpful?

40+ people found this answer helpful.
0 comments

71 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-11-22T16:16:51+00:00

    Would be great if someone from Microsoft can confirm that this setting would indeed fix the problem.

    Its such a pain to have to refresh the PC to Windows 8 again in case it does not work.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-11-22T11:43:23+00:00

    Is there a touch screen bug in the final version of Windows 8.1 or is there a particular setup I need to do to get touch to work reliably?

    I just installed it on my Fujitsu T902 and sometimes the touch screen responds and sometimes it doesn't. The same also applies for the digitizer.

    The same thing happens on my brand new Vaio Multi-Fit 15. With Windows 8 it works just fine, after Windows 8.1 the touchscreen and pen stop responding at random times, then work some more, then stop and so on.

    After investigating a bit I saw on some Acer forums people with the same issue. Apparently it can be fixed by disabling power management in the Device Manager. When you open the Device Manager, under HID there will we one or two USB Input Devices, open the properties and disable the setting that allows the system to power down the device to save energy. I've not tried it yet, reverted the system to factory status, but I will try when I have time to update to Windows 8.1.

    Please post back if it works so others can try.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-11-16T17:46:03+00:00

    Hi guys,

     Since its been a while since we last heard from Microsoft, I've unmarked the answer.

     Hopefully, this thread will get some attention as this bug is really annoying.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-11-16T17:39:51+00:00

    Can you tell me, why my Display of the T902 worked fine (with touch) running win8 and since updating to win8.1 I have just a display? As far as I think of it, Microsoft should have to check the System when updating the OS.

    Did you not test major Hardware with your vendors and OEM Partners?

    Was this answer helpful?

    0 comments