"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-06-13T04:04:37+00:00

    I was able to find the dmp file, but unfortunately it did not provide any useful information:

    On Sat 6/13/2015 3:30:42 AM GMT your computer crashed

    crash dump file: C:\Windows\Minidump\setupmem.dmp

    This was probably caused by the following module: ntoskrnl.exe (nt+0x150CA0)

    Bugcheck code: 0xA (0x828000B, 0x2, 0x0, 0xFFFFF8014EF39A27)

    Error: IRQL_NOT_LESS_OR_EQUAL

    file path: C:\Windows\system32\ntoskrnl.exe

    product: Microsoft® Windows® Operating System

    company: Microsoft Corporation

    description: NT Kernel & System

    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


    Conclusion


    One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

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  2. Anonymous
    2015-06-13T03:49:47+00:00

    HI Robert,

    I just finished disabling it in the BIOS again then booting into Windows to start the upgrade again, and it still failed.

    It's almost as if the upgrade teases me with the mouse pointer appearing during both install/update phases, but still blue screens with this same error and IRQ Not Less or Equal.

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  3. Anonymous
    2015-06-13T01:04:08+00:00

    I was able to remove the screw on the bottom of the motherboard because my case has an opening for that area, but it plug and through the IO shield, so it won't budge.

    Don't mess with your hardware physically!   Use your BIOS setup.   Page 3-34 of your manual says you can disable both Bluetooth and Wi-Fi.   Or you can have both or Wi-Fi only but not Bluetooth only.  Have you got Ethernet working?  If not Wi-Fi only might be the simplest change to test.  E.g. if Bluetooth is the problem with your update hopefully you could get that fixed later.  For all I know, you could find that ASUS may have a Windows setup program which interfaces with such settings more conveniently so you wouldn't even have to get into your BIOS screens.  Check with them?  Nevertheless, BIOS setup would be one place where you could do it apparently.

    Good luck

    Robert


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  4. Anonymous
    2015-06-13T00:30:50+00:00

    The update does not save a dmp file in the minidmp folder that WhoCrased looks in,  I know it does right one somewhere else as I tried to review them last year, but am not having any luck with Googling it.

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  5. Anonymous
    2015-06-13T00:01:43+00:00

    It's not really a card, just a component that plugs into a dedicated spot on the motherboard.

    I was able to remove the screw on the bottom of the motherboard because my case has an opening for that area, but it plug and through the IO shield, so it won't budge.

    A pic of it can be seen here http://i294.photobucket.com/albums/mm110/Music72/Public/Bluetooth%20V3.0%20n%20HS%20Module%20Installation.jpg

    I have even tried disabling it in the BIOS but that did not have the desired effect.

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