"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"

Anonymous
2013-10-17T13:29:23+00:00

I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:

"Couldn't update to Windows 8.1

Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.

0xC1900101 - 0x40017"

There is n o explanation as to why the update could be completed. Any ideas how to resolve this?

Windows for home | Previous Windows versions | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

891 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-10-18T20:53:39+00:00

    I uninstalled the Steelseries Engine 2 software and the install went through for me. So Steelseries users uninstall, reboot, start 8.1 install and you should have some luck. I did not have to uninstall Nvidia drivers, but that may not hurt and I see some people are having success with that.

    The Steelseries website is reporting that it is not compatible with Windows 8.1 on the driver downloads page:

    SteelSeries Engine for Windows

    OS: Win XP, Win Vista, Win 7, Win 8 (ALERT: not compatible with Win 8.1) (32/64 bit bit).

    Region: INT. Version: 2.8.0059_01. Released: 2013-10-17

    I guess I'll wait for either Microsoft to sort things out with the installer and/or Steelseries to provide a compatible device driver.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-18T20:40:59+00:00

    Having the same problem here with my Dell XPS 15 laptop but managed to get it to install after updating some drivers. I went to the support pages on Dell's website and installed an updated display driver for the integrated Intel graphics card. I also updated the NVidia drivers (version 327.23) directly from NVidia's website - oddly, the one Dell has on their site is older than what came with my laptop. Can't say which of these drivers is the culprit but after updating them, the upgrade to 8.1 completed successfully. So anyone with a Dell XPS 15 laptop - just update your drivers!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-18T20:37:07+00:00

    same issue with my pc, tried to upgrade it to 8.1 about 4 times now.

    win 8 x64

    hd7850

    intel q9450

    4gb ram

    maximus formula

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-10-18T20:36:11+00:00

    I'm having the same issue. I attempted to install numerous times and decided to refresh my pc and went back to factory setting to see if it would work and I still get the error during "getting devices ready". I'm running home built pc - i5 sandy bridge, asus motherboard, gtx 760, Samsung ssd, etc. I'm also using a razer ultimate keyboard and razer mamba mouse.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-10-18T20:23:52+00:00

    I got the same problem, BSOD (0xc1900101 - 0x40017) after trying to install Win 8.1.

    Here's the full report of my pc:

    https://www.dropbox.com/s/l4071q08ot43rd1/Report.txt

    Was this answer helpful?

    0 comments