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I have downloaded the Windows 8.1 update from the store but cannot get it to install. Each time I try, I get to the point where it is "getting my devices ready", then the PC restarts to a blue screen with error message. It then tries to recover the installation, fails, then restores Windows 8. When the system boots up after this, I get a message saying:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40017"
There is n o explanation as to why the update could be completed. Any ideas how to resolve this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found on my Envy dv6 that when the update was ready to restart the computer for the first time, turning on airline mode in Windows 8,(turning the wireless network off) then restarting the machine allowed the update to complete without any errors.
I really think that various hardware is just throwing the update off resulting in the errors, and eventual workarounds we keep seeing.
After trying everything described here (except a clean install, because I wanted to keep my applications) I looked into a crash dump file (in C:$WINDOWS.~BT\Sources\Rollback) using windbg.exe (no idea why I haven't done that earlier ...). This told me what the probable crash candidate was: The ueye GigE camera driver. AND: This was correct. After uninstallling the ueye software including the drivers the update went through.
Maybe that helps at least some of you ...
This is very interesting -- thank you for sharing. I found several files/drivers it mentions -- how were you able to tell which one was faulty? I see several pieces of software it mentions which could be problematic.
Thank you Lasse.
I've looked into the same folder, but I don't find any crash dump file there.
After trying everything described here (except a clean install, because I wanted to keep my applications) I looked into a crash dump file (in C:$WINDOWS.~BT\Sources\Rollback) using windbg.exe (no idea why I haven't done that earlier ...). This told me what the probable crash candidate was: The ueye GigE camera driver. AND: This was correct. After uninstallling the ueye software including the drivers the update went through.
Maybe that helps at least some of you ...
Zounds!
One would think that after giving a warning that "a few days might be required to fix this" I would not fall 6 weeks later into a problem that gives me the 0XC1900101-OX40019 error.
If the software doesn't work then why don't they just pull it until it is fixed?
This is a Toshiba L50D-A computer. Nothing special but it is connected to an outboard monitor.
Before attempting the install I went to the Toshiba Service Station and installed the recommended updates, which include a video driver update.
Prior to attempting this update my opinion of Windows 8 was near the bottom of the Marianas trench. I didn't think it could get much lower but it is still in free-fall.
