mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

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  1. Anonymous
    2014-09-12T08:57:07+00:00

    Now managed to get a fully replicable crash of explorer!

    Remove Classic Shell and reboot - still fails

    Using ShellExView, disable MF MPEG-4 - works

    WMP cannot play the file, and terminates

    A 'good' file can be played, but there is no preview visible

    Re-enable MF MPEG-4 - it now works ok!

    Preview of 'good' file reappears of course

    Re-install ClassicShell - fails again (09:48); dump 3804 uploaded to same location.

    So, it seems to be an interaction of ClassicShell and MF MPEG-4, but there must be something subtly different between the 'bad' and the 'good' files.

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  2. Anonymous
    2014-09-12T07:16:36+00:00

    I have the same problem here.

    If I select a MOV file for play in WMP or WMC it crashes the application with mfmp4srcsnk.dll sited as the cause in Event Viewer.

    It will crash WMP even when it's building the library and gets to the folder with MOV files.

    I have a dual boot with Win7 and it works fine there. So it's not the actual MOV files themselves. I know they are about 3 yrs old and have always been fine until mfmp4srcsnk.dll was updated recently.

    OLD Version - 12.0.9600.16477 -  27/11/2013

    New Version - 12.0.9600.17238 -  24/07/2014

    I have tried substituting the old version but it still crashes WMP

    It's a mystery

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  3. Anonymous
    2014-09-12T06:32:51+00:00

    auggy,

    I completely uninstalled and removed all traces of the AMD graphic driver; rebooted; installed the latest version but, the crash still happened while right-clicking or hovering the mov files

    I then removed all third party shell extension entries in ShellExView leaving only "Microsoft Corporation" under the "Company" column enabled (I don't have Ms Office installed) and it still crashed.

    Here's the latest dump:

    Dump C

    explorer.exe.5064.dmp

    https://onedrive.live.com/redir?resid=C41E9F9923A84658!1144&authkey=!ANWZI4fBNvE0kNc&ithint=file%2cdmp

    PS. I've also tried it in safe mode, when I had no AMD graphic driver installed. It still crashed without the driver AND the third party shell extensions.

    Thank you.

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  4. Anonymous
    2014-09-12T04:40:46+00:00

    Heartborne,

    There appears to be involvement of the  atidxx64.dll which is a component of the AMD graphic driver so make sure the AMD graphic driver is at the latest version.

    If the error persists try using ShellExView to disable all third party shell extensions to find out a possible problematic one.

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