mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

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  1. Anonymous
    2015-03-14T11:35:30+00:00

    OK bear with me here. Running Windows 8.1 64 Bit.

    Thought i'd have a check with the updates again.

    I had hidden the following updates as they were all causing issues crashing my explorer and updating windows media player when updating library:

    KB300085 0

    KB2975719

    KB2995388

    KB3013769

    Before i re-installed any of these updates whilst things were all OK I took a backup of the file mfmp4srcsnk.dll (791 KB) from c:\Windows\System32 and dropped it into a folder on my desktop for safe keeping.

    Then i ran first couple of updates (KB3013769 then **KB2995388)**which then caused the issues again and noted the problematic file mfmp4srcsnk.dll was 931 KB. I took ownership of the file (right click, properties, Security Tab, Advanced, and changed owner to myself.)

    Then I added full control permissions to the file in the same security tab,

    was then able to rename the file to mfmp4srcsnk.dll.old.

    Then I copied the backed up file (791 KB) from my desktop folder back into c:\Windows\System32 and tested again. All working fine again and able to view propeties of .mov files.

    Then continued with the remaining 2 updates i had hidden (KB300085 0 and **KB2975719)**and strangely enough I didn't need to do anything more and everything still working fine,

    the 791 KB file is still in place and working as it should.

    So i'm now able to be up to date (all except this one file) and also have the normal use of .mov files and the properties.

    I assume if i dropped the working dll file somewhere then people could just replace the file after taking ownership and permissions etc and all be working fine...

    Yes unfortunately the latest Windows Updates of 10 March 2015 still have not resolved this issue.

    Both 64 and 32bit versions of MFMP4SRCSNK.DLL are needed on 64bit installations hence please post

    both (if you have available) with their respective datestamps. Also be aware that with this method in case you ever do a SFC /Scannow on your machine these DLL's will be replaced with the last (buggy) versions installed by the system (7 November 2014, 32Bit version 930KB, timestamp: 3:58, 64bit version 767KB, timestamp 3:20). Note that the 64bit version is actually smaller in size which in itself is odd. The latest buggy version number is: 12.0.9600.17483. This goes for both 32 and 64bit versions.

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  2. Anonymous
    2015-03-14T02:34:20+00:00

    OK bear with me here. Running Windows 8.1 64 Bit.

    Thought i'd have a check with the updates again.

    I had hidden the following updates as they were all causing issues crashing my explorer and updating windows media player when updating library:

    KB300085 0

    KB2975719

    KB2995388

    KB3013769

    Before i re-installed any of these updates whilst things were all OK I took a backup of the file mfmp4srcsnk.dll (791 KB) from c:\Windows\System32 and dropped it into a folder on my desktop for safe keeping.

    Then i ran first couple of updates (KB3013769 then **KB2995388)**which then caused the issues again and noted the problematic file mfmp4srcsnk.dll was 931 KB. I took ownership of the file (right click, properties, Security Tab, Advanced, and changed owner to myself.)

    Then I added full control permissions to the file in the same security tab,

    was then able to rename the file to mfmp4srcsnk.dll.old.

    Then I copied the backed up file (791 KB) from my desktop folder back into c:\Windows\System32 and tested again. All working fine again and able to view propeties of .mov files.

    Then continued with the remaining 2 updates i had hidden (KB300085 0 and **KB2975719)**and strangely enough I didn't need to do anything more and everything still working fine,

    the 791 KB file is still in place and working as it should.

    So i'm now able to be up to date (all except this one file) and also have the normal use of .mov files and the properties.

    I assume if i dropped the working dll file somewhere then people could just replace the file after taking ownership and permissions etc and all be working fine...

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  3. Anonymous
    2015-03-04T17:50:19+00:00

    I don't selectively choose updates, so I installed all of them, even optional updates (except printer stuff).  And the problem did go away for a bit.  But now it has reappeared.  Now I can display a folder containing a .MOV file and can even play the clip, if I'm quick.  But if I hover over the .MOV file icon then Windows Explorer exits immediately.

    It's the same symptoms as everyone else reports.  Explorer tries to retrieve file properties and dies in the attempt.  I'm very frustrated by Microsoft's inability to fix this.

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  4. Anonymous
    2015-02-25T08:31:34+00:00

    I'm still having this problem too.  As soon as I hover over the MOV file, explorer crashes.  Isn't Microsoft going to release an update to fix this?  I don't understand how they wouldn't address this since their update is causing this.

    I agree ! It looks like we will have to fork out £85 to raise this as a support case. In a large

    organisation we cannot keep going round changing individual PCS nor do we want to push out scripts.

    I assume this forum was set up by MICROSOFT and being monitored by themselves (I have referred this to them) so they could at least acknowledge they are working behind the scenes to bring out a patch.

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