mfmp4srcsnk.dll crashing when .MOV file is selected

Anonymous
2014-09-09T18:37:17+00:00

I am running Windows 8.1 Pro fully patched (clean install of Windows 8, minimal patches to then upgrade to 8.1, then installed all updates).

Whenever I select a MOV (QuickTime Video) file explorer.exe crashes out and restarts, no message box is shown, just the below entry in Event Viewer. This happens both when browsing files and when using an Open File Control in applications.

I have tried:

  • sfc /scannow
  • Several Fix It's (sorry do not recall which ones)
  • Installing VLC Media Player
  • Installing K-Lite Codecs Pack Lite
  • A lot of Google searches
  • Moving the mov file to different Locations
  • sample files from apples site - these can be selected fine
  • including sample_iPod.m4v (same codecs) works, tried changing to a m4v extension still crashes
  • Downloading the video from source again
  • Playing/highlighting on other systems: Win Vista, Win 7, Linux, Mac, Android (MX Player), Synology NAS (via Photo Station) ... all works fine

This is the info that VLC can pull about the file:

  • Model : iPhone 4S
  • Software : 6.0.1
  • Record Company : Apple

The video in question was taken on an iPhone 4S then e-mailed to me (over a year ago) and has worked on all systems I have watched it on, if I manage to hit enter quick enough then it plays fine. Unfortunately I do not know how to find another video taken on an iPhone 4S for comparison

But even if this is a slightly corrupt file it should not crash out explorer or any application which highlights that file, should it???

Any advice would be very welcome as I watch this video quite often. I cannot think of any other info to include but if you need anymore info let me know. 

Event Details

Log Name:      Application

Source:        Application Error

Date:          09/09/2014 18:41:55

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [removed]

Description:

Faulting application name: Explorer.EXE, version: 6.3.9600.17249, time stamp: 0x53e160b9

Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e

Exception code: 0xc0000094

Fault offset: 0x000000000008ed0f

Faulting process ID: 0xfa0

Faulting application start time: 0x01cfcc55344567f7

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll

Report ID: 96966394-3848-11e4-be71-6c71d9c2fc89

Faulting package full name: 

Faulting package-relative application ID: 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2014-09-09T17:41:55.000000000Z" />

    <EventRecordID>6608</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[removed]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Explorer.EXE</Data>

    <Data>6.3.9600.17249</Data>

    <Data>53e160b9</Data>

    <Data>mfmp4srcsnk.dll</Data>

    <Data>12.0.9600.17238</Data>

    <Data>53d0c43e</Data>

    <Data>c0000094</Data>

    <Data>000000000008ed0f</Data>

    <Data>fa0</Data>

    <Data>01cfcc55344567f7</Data>

    <Data>C:\WINDOWS\Explorer.EXE</Data>

    <Data>C:\WINDOWS\System32\mfmp4srcsnk.dll</Data>

    <Data>96966394-3848-11e4-be71-6c71d9c2fc89</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2014-09-12T10:54:19+00:00

KB2975719 is the problem.

http://support.microsoft.com/kb/2975719/en-gb

I went back to an image prior to September updates and installed all except KB2975719 and problem solved. All MOV files play no problem.

I don't have ClassicShell so I doubt that is the issue

I am not sure if you can remove the update but it is certainly worth a try.

Hope it helps

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  1. Anonymous
    2014-09-11T17:15:25+00:00

    A whole bunch of dump files collected over the past hour or so are no uploaded to the same place.

    Using CMD to copy the particular example rogue file from one place to another shows that a folder that has problems with the file there is OK when it is not.

    Noted that date/time info for the file tends to not show in explorer when hang/prog restart takes place.

    (Does show in CMD)

    Have done extensive virus scans (three different utilities) and also doing a disk scan just in case.

    Will do a file structure scan later, when I can reboot.

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  2. Anonymous
    2014-09-11T15:08:04+00:00

    Can you provide the latest dump file?

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  3. Anonymous
    2014-09-11T14:10:27+00:00

    Renamed SS64, log out/in - still failed

    Rebooted - still failed

    Selected exit on ClassicStartMenu - still failed BUT startmenu restarted!

    FYI, I have had a failure like this (with random files) on an intermittent basis since I got the W8 machine.

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  4. Anonymous
    2014-09-11T11:54:51+00:00

    Hi Kesnue,

    There are two suspect modules, the ClassicStartMenuDLL.dll (from Classic Shell) and the  ShellStreams64.dll (from Apple iTunes) with the prime suspect being the ShellStreams64.dll :

    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll -

    *** WARNING: Unable to verify timestamp for ClassicStartMenuDLL.dll

    *** ERROR: Module load completed but symbols could not be loaded for ClassicStartMenuDLL.dll

    *** WARNING: Unable to verify timestamp for ShellStreams64.dll

    *** ERROR: Module load completed but symbols could not be loaded for ShellStreams64.dll

    Probably caused by : mfmp4srcsnk.dll ( mfmp4srcsnk!CiTunesAtom::ParseAtom+147 )

    Can you try the following:

    Go to the  C:\Program Files\Common Files\Apple\Internet Services folder and locate the ShellStreams64.dll.

    Right-click and rename the ShellStreams64.dll to ShellStreams64.old

    Log out and log back in again.

    Does the error still occur?

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