Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-03-05T13:26:16+00:00

    Same problem here. Lumia support have been relatively helpful over Twitter, but nothing so far has resolved the issue. That includes:

    • soft reset
    • Nokia recovery tool
    • Re-flash of generic UK euro image
    • Re-flash of VF UK image

    I've taken into the store today to be sent off for assessment. 10 working days wait time but will update the results here.

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  3. Anonymous
    2015-03-04T20:06:21+00:00

    My phone is not covered by warranty but I was near a Nokia care center while on a trip to the middle east so I decided to have them check the phone. They reported that the motherboard needs replacement. I had no confidence in their diagnosis so I didn't do it not mention they wanted 250 US dollars to replaced the board. I am certain it's not the board. So I did nothing.

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  4. Anonymous
    2015-03-04T19:59:51+00:00

    I am really frustrated with this issue and the lack of response from Microsoft or Nokia.. The sad thing is I don't know what else to do.

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  5. Anonymous
    2015-03-03T14:15:14+00:00

    Hi,

    I have noticed I'm also having issues while on speakerphone and have narrowed it down to the fact that that when I put my phone on speaker, only the top back mic near the camera works - the other two seem to turn off

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