Nokia Lumia 930 microphone problem

Anonymous
2014-07-24T13:10:38+00:00

Hello.

I got an issue with my Lumia 930 that i bought today.

 When i've got an incomming/outgoing call the person on the other end can't hear me, but i can hear them clearly. It works when i put the call on speaker, but i want to be able to call someone and not sharing the conversation with everyone around me.

So far i've done:

Soft reset

Hard reset

Nokia Software recovery tool

Does anyone have this issue?

Is there a fix for this or should i return it?

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2015-12-20T11:48:45+00:00

    I ordered a pcb mic for replacement, hope will work,keep everyone in touch.

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  2. Anonymous
    2015-12-20T10:54:04+00:00

    I have tweeted him many times. I think we need to run a campaign to raise our voice. If anyone has good idea for this..tell me. I will join.

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  3. Anonymous
    2015-12-15T16:54:57+00:00

    It's not a software, I asked MS via Gabe Aul, and Customer Service to publish a fix via update, to reasign the mic that are working (we have 4 in total, less 1 not working) but no luck, neither answer from them... The idea now is to buy a mic on ebay and try to replace it by myself, but don't know if it's going to work...

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  4. Anonymous
    2015-12-15T14:15:10+00:00

    What  software did you use to try that? I'd like to give that a go myself. I can't send it off for repair as I can't afford to be without my phone for 5 or  weeks.

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  5. Anonymous
    2015-12-14T13:27:56+00:00

    Hi, tried many things, including asking MS to reasign mics via software to use only no faulty mics, but no luck.

    I live in Argentina and no Nokia Service for 930 here, I have been thinking on buying a mic and replacing it by myself, there are videos in YouTube on opening the phone.. anybody did this?

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